Purpose
The aim of this activity is to raise awareness to the importance of constructive feedback. This exercise also shows how small changes in the use of words can make a big difference on how our suggestion or comment is perceived by others.
Objective
Participants have to give a feedback with and without the use of word “But”.
Setup
- Split the group into pairs.
- Each participant then has thirty seconds to comment on the importance of other person’s contribution within the company and the way it can be improved. The participants have to use the word “But” in their sentence. For example:
“I admire how you consult others when making important sale decisions but it would be better if we organise meetings for such discussions.”
- Each participant then has to repeat their comment but this time they have to replace the word “but” with “and”. For example:
“I admire how you consult others when making important sale decisions and it would better if we had organised meetings for such discussions.”
Timing
Explaining the Test: 5 minutes.
Activity: 5 minutes
Group Feedback: 20 minutes.
Discussion
Discuss with the group the importance of using positive language when giving feedbacks. How the two feedbacks were different from each other? Did they have the same effect? How does using “but” instead of “and” changes the way the comment or feedback is received? Do you feel offended, criticised or undermined when someone uses “but”?
Comments
By rahul kumar @ Monday, February 2, 2009 5:48 PM
Yes, it is right to say "and" instead of "but". I agree with this.
By Eoin Mc Carthy @ Thursday, June 17, 2010 12:04 AM
Has anyone heard the expression 'the but sandwich'? Using the word 'but' effectively negates all that preceded it. Can anyone give me a few 'softer' alternatives to the word 'but'? I often say 'that said'. Its not great 'that said' it is a little bit softer than 'but'.
By Norizan Aziz @ Tuesday, August 24, 2010 6:40 AM
Rather than using but or and you may want to try these; I like the way you present this "in addition you may consider" to include more pictures with less wordings.....
Soft Skills Training Materials
Get downloadable training materials
Online Train the Trainer Course:
Core Skills
Learn How to Become the Best Trainer in Your Field
All Tags
The Most Similar Exercises & Articles to this in Order of Similarity Are:
Training Resources for You
Course Design Strategy
Available as paperback and ebook
Free Training Resources
Download a free comprehensive training package including training guidelines, soft skills training activities, assessment forms and useful training resources that you can use to enhance your courses.
Our Comprehensive Guide to Body Language
Train the Trainer Resources
Get Insights - Read Guides and Books - Attend Courses
Training Materials
Get downloadable training materials on: Management Training, Personal Development, Interpersonal Development, Human Resources, and Sales & Marketing
Leave a comment
All comments are moderated before being published.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.