Filter by topic (1 selected)
Communication Exercise: Read Me
This is an exercise in communication with the aim to increase awareness of body language and non-verbal communications.
Team Building Exercises: What Would You Do If...?
Knowing how other people respond in different situations can be extremely educational. Sometimes we use a particular solution in response to a situation because that’s the only way we have seen it ...
Team Building Exercise: Open Day
The aim of this fun activity is to encourage team work while demonstrating the importance of leadership, creativity and communication within a successful team.
This is fun ice breaker which can also be used as an energiser. This creative activity allows participants to become more relax especially at the start of the session.
Coaching Exercise: To Tell or Not to Tell
This is an energizing exercise designed to show the difference between direct instructions and feedback. In other words, it shows that shaping seems to be a lot more effective than telling.
Communication Skills Exercise: Good News, Bad News
This exercise helps the delegates to look at both positive and negative aspects of everything in their environment. It is an energizing activity which sets two groups against each other who need to...
Decision Making Exercise: The Delphi Method
This exercise can be used to demonstrate the Delphi method of decision making and forecasting to the delegates. It is an excellent technique to use in meetings where everyone has to voice their opi...
Communication Exercise: Auction Your Dislikes
When working in a team or a group we may start to develop dislikes or simply become sensitive to certain behaviours. As in any relationship, we originally look at the similarities between ourselves...
This is an exercise in describing objects so that delegates can improve their communication skills. It’s all too easy to use jargon and assume that everyone knows what you mean. However, you may ne...
Communication Skills Exercise: Repeat After Me
This effective exercise helps the delegates to understand how critical it is to listen before they talk in conversations. Most people simply talk from their own point of view and pay little attenti...
Customer Service Exercise: Memory Game
The purpose of this activity is to illustrate the importance of visual observation when dealing with customers. This game also shows the importance of team work in gathering more information when n...
Communication Exercise: Watch Your Language!
This is an easy and effective exercise which helps delegates to recognise how often they use quirks, slangs or incorrect sentences in their everyday communications.
Building Rapport: Pep Talk Made Easy
Some people feel uncomfortable when they are in the presence of a group and confronted with silence. They just don’t know how to fill the gap. Others might want to get straight to the point with no...
Communication Exercise: Communication Barriers
Avoiding communication barriers is a necessity in today’s business world. Not only it is critical to identify if these barriers exist, but also how to remove them or reduce their effect. This activ...
Communication Exercise: Chinese Whisper
This exercise highlights the importance of confirming the information we receive from either our colleagues or clients. This activity is designed for groups of at least 8 delegates or more.
Open Versus Closed Questions Exercise
Asking the right types of questions to get the right kinds of answers is a critical skill everyone must master. This is not always easy since you need to balance between wanting to get more specifi...
Customer Service Training: Judging People
This training exercise helps delegates on two levels, it demonstrates the importance of creating a good first impression and also how judging people based on the first impression is often inaccurate.
Communication Exercise: But No But
The aim of this activity is to raise awareness to the importance of constructive feedback. This exercise also shows how small changes in the use of words can make a big difference on how our sugges...
Editable Training Materials
Need more than a standalone exercise? Browse complete, ready-to-use course materials for trainers. Every editable package includes PowerPoint slides, detailed trainer notes, participant workbooks, exercises and supporting documents. Add your branding, tailor the content to your audience and reuse it for unlimited workshops. Download everything immediately after purchase.
