Meeting Skills Training Materials
Combining customer relationship skills with practical meeting management, these fully customisable meeting skills training materials prepare trainers to deliver an exercise-led one-day course. Participants learn to establish rapport, interpret body language, prepare and run efficient meetings, ask productive questions and negotiate fair outcomes while maintaining constructive long-term client relationships.
Format: Fully Editable Word & PowerPoint
Delivery: Instant Download & Ready to Use
Licence: Reusable for Unlimited Workshops
Trainer Friendly: Comprehensive Trainer Notes
Trusted Worldwide
Skills Converged customers include the NHS, Adidas, the BBC, BMW and Etihad Airways and many universities. Our training materials are used in more than 100 countries.
Key Topics Covered in the Meeting Skills Course
What Participants Will Learn
By the end of this course participants will be able to:
What Is Included
Everything you need to run the course:
- Slides
- Trainer Notes
- Workbook
- Exercises
- Handouts
- Specific Course Guidelines
- Agenda and Course Outline
- Training Methodology Guidelines
- Feedback Forms
- Certificate of Achievement
- Recommended Readings
Bonus ebook included: How to Increase the Impact of Exercises and Get the Best Results
Fully Customisable Training Course Material
Detailed Syllabus for the Meeting Skills Course
As part of a busy business lifestyle, we spend a large amount of our time interacting with others, in particular with our customers. Keeping them happy is as critical as understanding their needs and concerns. It is well known that a large amount of time of an office worker is spent in meetings, a large portion of which is dealing with colleagues and customers. As a result it is quite critical for anyone to improve their customer management skills and be able to handle more senior customers as their skills are improved and get better results.
In this course participants will be introduced to main aspects of managing customers in meetings. These include subjects such as establishing rapport, handling meetings, negotiating, body language and so on. For example, what if your client uses a dominant body position in a meeting room and continuously accuses you of missing deadlines? How should you reply? What if your client does not deliver on his promises and doesn’t understand the impact of his negligence on your team? How do you get him to correct his behaviour, without making him feel embarrassed? Many similar situations such as these are explored in detail in this course.
There are plenty of educational and entertaining exercises designed to help the delegates put the theory into practice. The idea is that participants should learn the skills during the course by using the new concepts they have learned in controlled exercises and role plays. This is known to increase the retention rate and is an ideal method to learn rapidly with minimum effort.
In this highly practical course participants will learn:
How to Manage Relationships
- How to interact with a customer effectively to get maximum results
- What to say, how to say it and how to look?
- How to handle potentially aggressive remarks by your customer
Body Language
- How to great a customer and establish rapport
- How to use your body language to understand others better
- How to read clusters of gestures
- How to read subconscious signals by reading palm orientation and finger layout
- What are the signals that indicate the other person is defensive?
- What is partial-arm-cross and what does it suggest?
- How to do a power gaze
- What are various leg crosses and what do they suggest?
Effective Meetings
- How to participate or hold meaningful and efficient meetings
- What are pre-meeting preparations?
- How to prepare an agenda
- What should be discussed in a typical office meeting?
- How to prepare, run and finalise a meeting
- How to avoid wasting time in meetings
- What are post-meeting activities?
Questioning Methods
- How to use various types of questioning techniques to get better answers
- How to use listening skills to get more information from your clients
Negotiation
- How to get a fair deal when negotiating with your clients
- How to set your limits when negotiating over price. What strategies are known to work best?
- How to maximise your long-term results when dealing in repeated negotiations with a particular customer
- How to reduce tension while negotiating so you can get better results and manage a meeting more effectively
"In business, you don't get what you deserve, you get what you negotiate."
Chester L. Karrass
Multi-Course Pricing Discount
10% OFF when you purchase 2 or more training materials packs.
20% OFF when you purchase 3 or more training materials packs.
30% OFF when you purchase 10 or more training materials packs.
Courseware Features
Buy & Download Instantly
- Add this course to your basket and pay securely using a debit or credit card, PayPal, Apple Pay or Google Pay.
- After payment, you will be taken immediately to the download page. We will also email your download link.
- Download and unzip the package to access the editable Word and PowerPoint training resources.
Buying several courses? Multi-course discounts are applied automatically in your basket.
Payment, Downloads and DiscountsCustomise the content, add your branding and combine it with your own materials. Supplied in editable DOCX and PPTX formats
Reprint participant workbooks as often as required.
A coordinated collection of trainer and participant resources that include slides, trainer notes, workbook, exercises and supporting documents such as printable certificates and feedback forms.
Content and design informed by educational psychology, behavioural science and business practice.
Includes detailed guidance to help you prepare and deliver the course confidently. We specialise in training trainers, so our course materials are designed around methods that work in real-world training delivery.
Examples, case studies and exercises support practice, engagement and long-term retention.
About the Design Philosophy of Meeting Skills Course
Used by Trainers in
100+ Countries
Our Training Materials Are Used Worldwide
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Preview a Complete Sample Course
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