Training Materials

Communication Skills

Sale price$144.00
Product Code: CS2035

Audience: Anyone

Prerequisites: None

Notes: You can easily extend this course with Advanced Communication Skills to make a two-days course. 


Course Duration: 1-Day

Course Level: Beginner Intermediate

Category: Management Training

Course Packed With Easy To Use Techniques For Effective Communication

Fully Customisable Training Course Material

Description

"You can make more friends in two month by becoming interested in other people than you can in two years by trying to get other people interested in you."

Dale Carnegie

As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practice.

The Communication Skills Training Materials offered by Skills Converged focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more. To master communication skills, extensive interactive and hands-on exercises are provided during the training course which  encourage learning and increase the delegates' confidence.

Communication skills can be learned systematically and mastered through persistent practice.

Includes Interactive Exercises and Trainer Guides

Communication Skills Training

How NOT to Communicate!

This course has been designed to accommodate two types of delegates with different communication needs; one group are co-workers who already know each other and want to improve their intercommunication skills and the other group are those delegates who don’t know each other or have not worked in the same team before. This group could include anyone from newly employed floor worker to managers, executives and team leaders. The course contains various optional content that you can use to tailor the course based on your delegates' needs.

In this highly practical course delegates will learn:

 

Communications Styles

  • What is an ideal communication?
  • What are different styles of communication?
  • What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?

 

Interacting with People

  • What does it mean to be assertive and how can you achieve it?
  • How to provide feedback to others so they take your word seriously
  • How can you avoid appearing aggressive?
  • How to use systematic methods to evaluate what you know about yourself and what you know about others
  • How to learn which areas you need to work on to improve yourself based on other people’s impression of you

 

Questioning Techniques

  • How to ask the right questions at the right time
  • How to get what you want and stay friends
  • How to address uncomfortable issues and prepare others to open up to you
  • What are the differences between open and closed questions and how can you take advantage of each?
  • How to seamlessly guide a conversation towards the direction of your choice

 

Misunderstanding

  • What causes misunderstanding?
  • How can you minimise misunderstanding?
  • How can stereotyping affect your communication?
  • How to use active listening to gain rapport and commitment
  • When should you use first person sentences when communicating with others and when should you use second person?

 

Empathy & Emotional Intelligence

  • What is the effect of empathy on communication?
  • How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication

 

Telephone Skills

  • How to handle phone conversations
  • How to put people on hold
  • How to transfer a phone call to someone else
  • How to end a phone call

 

Body Language

  • How can you read people through their body language and understand their motives better?
  • What gestures should you be aware of?
  • What are the differences between open and closed body gestures and how do they impact your communication with others?
  • How to spot lies
  • How to control your voice to get maximum effect

 

View sample communication exercise included in this course: Open versus Closed Questions. This exercise is really powerful in getting the message across about questioning techniques while at the same time it is quite entertaining.

 

What Is Included

Everything you need to run the course:

  • Slides
  • Workbook
  • Exercises
  • Handouts
  • Trainer Notes
  • Specific Course Guidelines
  • Agenda
  • Guidelines on Training Methodology
  • Course Outline
  • Recommended Readings
  • Feedback Forms
  • Certificate of Achievement
group discussion communication skills

Course Objectives

By the end of this course delegates will be able to:

  • Use different communication styles when needed based on circumstances
  • Express your ideas assertively, confidently and precisely
  • Ask the right questions for the right reasons
  • Discover what you know about yourself and how others think of you
  • Avoid misunderstandings and overcome communication barriers
  • Empathize to establish trust and communicate effectively
  • Deliver your potentially negative message and get a good response
  • Read and interpret body language and gestures while communicating with others

Courseware Features

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  3. Get multiple courses to get discounts and create tailored training
  4. Pay using all major debit / credit cards, PayPal, Apple Pay and Google Pay.
  5. After payment processing, you are redirected to a download page
  6. You will also receive emails with download links
  7. Unzip the package and access all the training resources in MS Office format
How to Get Training Packages
Editting

You can customise, edit and modify the content as you desire

Rights

Unlimited workbook reprinting rights

Comprehensive

The downloadable training package contains all you need to deliver a course

Extensively Researched

Designed based on the latest research in educational psychology, cognitive psychology, social sciences and business practices

Facilitation Training

Designed in line with the principles of accelerated learning

Interactive

Designed to include many examples, case studies and exercises to improve learning and retention

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Order online and download immediately after purchase

Source Files

Receive editable source files in MS Office 365 (Word DOC/DOCX and Power Point PPT/PPTX) and previous Office versions 2003, 2007, 2010, 2013 & 2016

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FAQ

Frequently Asked Questions

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Sample Courses & Training Resources

About the Design Philosophy of Communication Skills Course

Communication is successful when a message has been sent and received without much distortion. Messages conveyed badly by the sender or misinterpreted by the receiver prevent ideas and thoughts to be expressed correctly and cause much confusion and misunderstandings.

The aim of this course is to minimise such misunderstandings. By focusing on subjects such as body language, listening techniques, effective questioning, self-analysis and empathy, delegates gain a better understanding of how to have an effective communication with others and improve thier relationships.

In addition to embracing principles of successful communication, this course contains a variety of effective exercises and group activities which have been proven to encourage learning ability and help increase information retention.

Here at Skills Converged, we respect and value each trainer’s personal choice on highlighting different aspects of Communication Skills and therefore as with all the other courses on offer from Skills Converged, trainers have unlimited rights to customise, edit or modify the content. The specific design on the course also enables trainers to use slides, handouts and exercises in combinations with their own materials.

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Comprehensive

Affordable comprehensive training package with resources, guides and support documents

Fully Customisable

Customizable training materials with branding rights for tailored audience training

Extensive Trainer Notes

Clear user-friendly script and detailed guidelines on training methodology to achieve measurable results

Interactive Training

Packages designed for facilitation training with a high focus on exercises, games and activities