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Skills Converged - Making Small Talk Training Materials Course

Making Small Talk

1-Day Course on How to Initiate and Maintain Effective Conversations


Product Code: ST2067


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Fully Customisable Training Course Material: Description

“Conversation should be pleasant without scurrility, witty without affection, free without indecency, learned without conceitedness, novel without falsehood.”

William Shakespeare

We all desire to communicate with others. This need for social connection is embedded in our genes and is universal among all cultures. Yet, many people consider approaching strangers a daunting task. Why should it be difficult to approach others when this is such an obvious need?

Suppose you are attending a business networking event and need to connect with others. Most people know the incredible value of such connections and how it can help them with their businesses, personal branding, networking and gaining recognition in their respective communities. Yet, most also find it difficult to approach others in such events, perhaps feeling shy, unsure of what to say, how to initiate or maintain a conversation or how to approach a group. Many may simply prefer to hang around until someone else approaches them which mean they lose control over who they communicate with or may even end up not communicating at all. This in turn can have a negative effect on self-esteem leading to self-fulfilling prophesies that one is simply not good enough in socialising.

In non-business social settings, you may want to approach others to engage in a conversation and share something about your life and learn something about theirs. In order to be remembered, you need to leave a positive impression; but how can you achieve this quickly and effectively?

This course helps delegates learn the art of small talk to address all such situations. It provides numerous strategies, techniques and examples on what works and what does not so delegates can clearly see what to do and say in a given situation.

The power of this course lies in the interactive exercises since there is nothing better than learning such skill than practicing it with other people. Through numerous exercises delegates go through a number of structured and simulated activities that will help them converse with each other and learn how to make small talk. No amount of reading, watching videos or even e-learning solutions can be a substitute for a training based on exercises with people in person and in realistic situations. The exercise also allows the tutor as well as the delegates to provide specific feedback which will quickly help people to learn what to say and what to avoid.

The course is designed to cater for both social and business settings covering universal strategies that are known to help with connecting to people, increasing engagement and establishing rapport.

The course comes with a comprehensive workbook with example conversations that delegates can easily refer to after the course for reference. The training materials also include exercises and instructions on how run them efficiently.

In this highly practical course participants will learn:

What is Small Talk?

  • Why some attempts in starting conversations fail?
  • Why mastering small talk is important?
  • What should you avoid when starting conversations?

How to Break the Silence

  • Why silence can be bad?
  • What stops you from breaking the silence?
  • How can you overcome your fears to break the silence?
  • What strategies can you employ to approach a person to talk to?
  • What kinds of information should you exchange in the initial parts of a conversation with a stranger?
  • What strategies will help you kick-start a conversation?
  • What statements are useful at the beginning of a conversation?

Consultative Selling and Small Talk

  • What is consultative selling?
  • How can you benefit from small talk during consultative selling?
  • What are two primary buying and selling modes?
  • How does buying and selling mode relate to small talk?

How to Break into a Conversation

  • How can you break into a 2-person conversation?
  • How can you break into a conversation among 3 or more people?

How to Maintain a Conversation

  • How to use active listening to maintain a conversation
  • How can you demonstrate that you are actually listening?
  • What methods can you use to encourage a speaker to continue with a conversation?

How to Improve Your Small Talk Performance

  • What strategies can you use to improve your small talk performance?
  • Why people remain quiet and how can you address it?
  • How to use small talk to increase your personal impact
  • How to leave a lasting positive impression

Audience: Anyone

Prerequisites: None

Course Duration: 1 Day

Course Level: Beginners & Intermediate 

Samples of Making Small Talk Training Materials


Workbook 1 Workbook 2 Workbook 3 Workbook 4 Workbook 5


Slide 1 Slide 2 Slide 3 Slide 4 Slide 5

Trainer Notes

Trainer Notes 1 Trainer Notes 2 Trainer Notes 3 Trainer Notes 4 Trainer Notes 5 Trainer Notes 5

Delegates will learn ...

By the end of this course the delegates will be able to:

  • Avoid using cliché and reactive responses that kill conversations
  • Use strategies that help start a conversation and avoid the dreaded silence
  • Use small talk with your clients to improve your chances of selling to them and leave a positive impact
  • Break into a conversation tactfully and safely
  • Use strategies to maintain a conversation and encourage speakers to remain interested in your interaction with them
  • Engage in small talk conversations with confidence knowing how to remain in control and what to say at any moment

The Philosophy Behind Making Small Talk Training Course

This course is designed around strategies, examples and exercises on making small talk. In our experience, people tend to learn best by analysing examples. After examining examples, they then get to practice making small talk in a series of exercises during the course.

Some exercises are also provided to encourage delegates use several skills and strategies while going through a simulated scenario. This helps them learn how to approach a give situation with their new skills. They will then receive specific feedback on their performance to improve their performance.

Making Small Talk - Effective Conversations

Even a little amount of small talk can do wonders for your success in consultative selling.

Making small talk requires practice and dedication. The workbook is designed to provide a good reference so delegates can refer back to it in the future and continue practicing the strategies covered. For example, before attending an event they can quickly go through the list of strategies provided in the workbook to prepare and refresh their minds on what they can do to engage in a conversation. 

Training Package Contents

  Exercises / Handouts
  Trainer Notes
  Specific Course Guidelines & Agenda
  General Guidelines on Training Methodology
  Course Outline
  Recommended Readings
  Feedback forms, certificate of achievement, etc.


Bundled with This Product:



How to Increase the Impact of Exercises and Get the Best Results


More Information on What's Included in this Product


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Courseware Features

  You can customise, edit and modify the content as you desire
  Unlimited workbook reprinting rights
  Comprehensive training package contains all you need to deliver a course
  Designed based on the latest research in psychology, management, social sciences and business practices
  Designed in line with the principles of accelerated learning
  Designed to include many examples, case studies and exercises to improve learning and retention
  Order online and download immediately after purchase
W Receive editable source files in MS Office 365 (Word doc - docx and Power Point ppt - pptx) and previous Office versions 2003, 2007, 2010, 2013 & 2016


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Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. Courses are designed with attention to detail both on content and style so that you can deliver unique state-of-the-art courses to your clients and get maximum results.

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We can also provide this training course for your staff or your organisation anywhere in the UK. Please contact us for more details.