Communication Skills
Training Exercises and Resources

Practicing improvisation exercises can greatly help with communication skills and help reduce fear of being on stage. In a controlled environment of a class, you can easily get delegates to practice telling stories, acting out roles and performing for a small audience. Such improvisation exercises are useful for presentation skills, reporting or performing in meetings. Actors routinely use these exercises to train themselves.

A few exercises are provided here so you can get ideas of what they are about and how to run them. Aim to match the improvisation exercises to your specific training needs and maximise learning.

Many trainers are always in search of the next best exercise for their courses. On this site alone we have hundreds of exercises that you could choose from. You may even decide to design your own; but a primary question is what makes an exercise effective.

Today, you can browse the net to find inspiration for your own design or use exercise “recipes”. New websites seem to be popping up all the time offering ever more corporate training exercises. The problem is that, more often than not, most of these exercises are terrible! Sometimes, you wonder if the author has ever ran the exercise once before offering it to the general public.  

A great way to learn how to choose or design good exercises is to know what makes a bad or ineffective exercise.  

In this article, four exercises are examined where each represents a class of similar poor exercises. Each exercise is then analysed so you can see the problems and how to address them.

This is an interesting variation of the infamous Chinese Whisper exercise. In this variation, some volunteers leave the room and then be brought back in, rather than just whispering a sentence in the ear of the person next to them. This allows an audience to observe and hear all the intermediate statements so they can see how information exchange deteriorates in each step. You can then use this as an opportunity to teach about listening skills or communication in general.

This listening exercise is ideal for communication skills and teamwork where you can focus on feedback as a critical mechanism to make sure communication is carried out accurately.

This classic game was popularised in 80s. It is fun to play and helps to generate a lot of positives and negatives for a given topic. Delegates go through a series of statements that start with ‘fortunately’ or ‘unfortunately’ while alternating between them.

Use this exercise for creativity, building narrative and storytelling. It is a great exercise to highlight that there is always a flipside to a negative or positive.

This exercise is also useful for analysing the development of a project over time, especially one that is troubled. The beauty of this exercise is that positive and negative statements are always balanced against each other; you can never say too many good things or bad things about a topic and hence it encourages participants to focus on improving it or creating a balanced narrative.

This is a highly educational and entertaining exercise on asking open questions. Open questions lead to more information while closed questions lead to a yes/no answer. Open questions are usually much more effective in maximising communication. Unfortunately, most people tend to ask closed questions and it is always a good idea to highlight the differences and encourage people to ask open questions more often.

In addition to practicing asking open questions, this exercise also helps with active listening. Delegates must focus and pay attention to each answer given by a volunteer as they must relate to this immediately through the next question they ask. Hence, this exercise is a great tool to boost communication skills. You can use this exercise for a group of people irrespective of whether they know each other or not. It would still be an effective exercise.

Considering the nature of this exercise, it can also be used as a team building tool, since volunteers need to constantly give information about themselves which can help bring people closer together.

Agile project management was popularised by the tech industry and has its roots in Japanese companies such as Toyota, Honda and Fuji. There are many who think agile development can lead to efficient project management and as a result it remains a hot topic. The Scrum framework was then developed based on that in the 90s and has since gained momentum in a variety of technology and engineering companies.

The exercise shown here is a great tool to quickly and elegantly show what Scrum project management is about. Scrum has many amusing and somewhat unusual jargon, such as sprint, backlog, daily scrum, scrum master and so on. This engaging exercise can help you familiarise delegates with these jargons and make it easier to remember them.

Before going through the details of the exercise, here is a quick intro to Scrum. It is highly recommended that you familiarise yourself with the methodology using numerous guides that are available online. The overall aim of scrum is to indicate clearly what needs to be done, by whom it should be done and how this information should be updated periodically to make sure the whole team stays up-to-date, or ‘agile’ so to speak. These are the main components of scrum:

• Product Owner. This is a person in charge who has the authority to say what goes into the final product. This is formulated based on the end user’s interest.
• Backlog. This is a prioritised list of tasks and requirements for the final product. The product owner oversees this list.
• Sprint. A team must complete tasks from the backlog with a certain timeframe which is known as sprint. Typically, this is about two weeks, but it depends on the team’s needs.
• Daily Scrum. This is a daily meeting of teams to give progress updates. It is typically held in the same location, at the same time, time-boxed to 15 minutes and carried out while standing (it is also called Daily Stand-Ups).
• Retrospective. Each sprint is finalised with a review session to see what needs to be improved for the next sprint.

In this exercise, teams compete to retrieve a highly dangerous nuclear waste. There are three distinct roles based on the scrum framework. Teams score points for their performance and the winning team is acknowledged.

Certain behaviours in a team can affect the trust between the team members and if not addressed properly will have dire consequences. It is essential for a team to self-reflect and to evaluate its own performance systematically and without friction. Examples of trust reducing behaviours are:

• Withholding or hiding information for competitive advantage
• Rushing ahead and jumping to conclusions without listening to others
• Not taking responsibility for actions
• Finger pointing and blaming
• Being more self-centred than team-centred
• Bringing down an idea proposed by another team member just because it’s not yours
• Stealing a clever idea presented by a team member and pretending that you came up with it on your own, sometimes even in front of the other team member
• Not accepting that you didn’t know something and pretending that you know it all
• Sabotaging somebody else’s performance so that they don’t look good, by not being present, withholding support and by being negative
• Constantly moaning about things not being good or right, but not doing anything about it

The following exercise helps the team to see what it thinks of itself in a safe environment. The beauty of this exercise is that team members can voice their concerns anonymously.

This exercise is ideal for a group of people who know and have worked with each other.

The new age of virtual reality (VR) is upon us. We are still at early stages of VR development, but the field has shown a strong promise. Of all the new technologies that we are about to fully experience in everyday life, such as self-driving cars, drones or 3D printing, VR and AR (Augmented Reality) prove to be the strangest and the most magical technologies ever developed. Just imagine that in a few decades, when the technology has matured enough, as soon as you put on a VR headset, you will be transferred to an alternative universe the like of which you might have never seen before. It is the kind of environment that might feel more interesting than real life to the point that you may not want to leave it!

It could also be the opposite; you may go through a hellish environment and see how the world may look like if we don’t pay attention to important environmental issues or let greedy politicians bully us to annihilation. Either way, you will come out of the experience better informed and with a strong vivid memory.

This is an entertaining team building activity where delegates get to practice working together towards a common objective while following certain rules. It is ideal for exploring leadership, planning, strategic thinking, communicating and creative thinking.