This is quick quiz on body language. It encourages delegates to put their knowledge on body language to test and see how well they can respond to realistic situations.
Answer the quiz questions.
What You Need
- Quiz questions provided below.
- Quiz answers handout to be distributed at the end.
- Distribute the quiz to the delegates and allocate 5 minutes for them to complete it.
- Finish by asking them to share their responses and follow with a discussion.
- Distribute the solution handouts.
Explaining the Test: 2 minutes.
Activity: 5 minutes
Group Feedback: 5 minutes.
Q1. Is it a good idea to have fire outside of restaurants? Would the restaurant owner expect to get more customers in just because they have fire outside of the restaurant?
Q2. You are keen to get your client to accept your proposal. To setup the scene you have arranged for a restaurant meeting. After all, many important decisions are made while in a social activity which usually involves eating. In the restaurant, you guide your client to a table that has some of the chairs with their back to the wall and other chairs with their back to the rest of the restaurant. Which chair would you choose to sit your client on and why?
Q3. You are a salesperson who is in a meeting with a customer. You also have a technical member of your team with you. You, your client and your colleague are in a meeting room and want to sit down. Which one of the following configurations is most ideal?
A1. Yes, because fire is symbolic of cavemen behaviour and we may have inherited the trait. When cavemen made the kill and brought back food to their cave, they usually set up fires outside of caves to scare other animals who might be interested in the food. They got the food cooked with fire and ate it inside the cave.
A2. A chair with its back to a wall, so that your client has his back covered. This makes him more comfortable and reduces his anxiety and he will have less tension. As a result he is more likely to decide.
A3. Place the technical person opposite the client and sit with a 45 degree angle to the client. This way, you have sided with the client and can ask questions on behalf of your client from your technical person. If the technical person appears difficult to your client, at least you are on their side and you can help them out. Make sure your technical person knows what you are doing, otherwise he may wrongly think that he is sidelined by both of you and may get agitated which will not help your elaborate setup not to mention that it may feed into classic technical versus salesperson friction.