This exercise helps delegates understand the difference between open and closed questions. It is a rather simple exercise however if executed well it can lead to a profound insight. Those people who tend to ask closed questions too often would benefit the most as they can see that they would get a lot more information if they focused on asking open questions. Before going through this exercise, you will need to cover what open and closed questions are. Here are some quick examples:
Example of a closed question:
- “Did you book the flight ticket for me?”
Example of an open question:
- “When is the flight ticket booked for?”
Note that both types are useful; open questions are useful for information gathering while closed questions are good for fact checking. The main point to focus on in this exercise is that open questions lead to more information.