An Ideal Course for Team Building and Staff Management to Help Improve Communication Skills
Product Code: GF2065
£109
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“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” Anthony Robbins
“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”
Anthony Robbins
Most of us interact daily with others in personal or professional settings and often both. The interaction is always subject to the limitation of the medium used for communication such as words, phone, emails, etc. This leads to the possibility of miscommunication as we may not be able to fully express ourselves. On top of this, all humans are susceptible to making mistakes, an inevitable and necessary part of growth.
Hence, the risk of miscommunication together with the possibility of making mistakes leads to a need to provide feedback to others. In addition, feedbacks are very effective in reinforcing certain positive behaviours so people are aware that they are on the right track.
We have all received feedbacks in different forms from our parents when growing up. However, most of us do not have as much experience in giving feedback. Different types of feedbacks are suitable for different people in our lives. In this course delegates learn various techniques on providing different styles of feedbacks. They also practice delivering praise and explore the extensive benefits of this approach in guiding people in a specific direction.
This course focuses on important areas on giving and receiving effective and constructive feedback. It contains numerous examples on good and bad feedback so delegates can understand why a statement works and another does not.
Techniques are provided for various relationships such as giving feedback to colleagues, subordinates or managers. A powerful technique is also presented which helps delegates to disarm an aggressive criticiser who is intimidating or not as emotionally skilled as they should be.
The course contains many exercises that allow delegates to practice giving feedback to each other under a controlled environment and also analyse a number of feedback-giving scenarios.
In this highly practical course delegates will learn:
Audience: Anyone
Prerequisites: None
Course Duration: 1 Day.
Course Level: Beginners & Intermediate
Workbook
Slides
Trainer Notes
By the end of this course the delegates will be able to:
Giving feedback to others is a highly interactive skill. There is a lot involved; what to say, how to start, when to do it, how to extend it, how to end it, what body language works best and so on. Courses on this subject sometimes primarily focus on guidelines and strategies which although useful, it can be very difficult to remember in the heat of the action when providing feedback to someone else.
Our approach at Skills Converged is to teach by example and use exercises. Examples, case studies and specific conversations help delegates to clearly understand how to implement a series of specific guidelines. Participation in group exercises enables delegates to put what they have learned into practice and see the results immediately.
Comprehensive instructions are provided for the tutor to guide and correct delegates as necessary and help to initiate discussion around these exercises to further expand on key learning points.
This approach together with accelerated learning principles helps us to design an outstanding course on this subject which organisations can use to improve their staff productivity, help management to give constructive feedback to their staff and encourage the use of praise and appreciation to boost morale and self-esteem.
You can use the following companion book as part of your training resources. You can provide the self-study book yourself or refer the delegates to obtain and read it. You can ask them to go through the exercises in the book as an assignment. If you have a follow-on course you can encourage a discussion and highlight key points on what they learned from the book.
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You can now download the PDF version of the full book for free.
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eBook:
How to Increase the Impact of Exercises and Get the Best Results
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Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. Courses are designed with attention to detail both on content and style so that you can deliver unique state-of-the-art courses to your clients and get maximum results.
We can also provide this training course for your staff or your organisation anywhere in the UK. Please contact us for more details.
Coaching Skills
Advanced Leadership Skills
Leadership Skills
Supervisory Skills
Questioning Skills
Eliminate Wrong Beliefs: Turn Should to Could
Motivational Exercise: Turning a Bad Experience to a Good One
Giving Feedback Exercise: Power of Positive Feedback
Team Building Exercise: Shared Problem Solving
Envy Self-Reflection Exercise
What Does This Picture Say About Your Company
Team Self-Reflection Exercise