Communication Skills

"You can make more friends in two month by becoming interested in other people than you can in two years by trying to get other people interested in you."

Dale Carnegie

As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practice.

How NOT to Communicate!

This course has been designed to accommodate two types of delegates with different communication needs; one group are co-workers who already know each other and want to improve their intercommunication skills and the other group are those delegates who don’t know each other or have not worked in the same team before. This group could include anyone from newly employed floor worker to managers, executives and team leaders. The course contains various optional content that you can use to tailor the course based on your delegates' needs.

In this highly practical course delegates will learn:

Communications Styles

• What is an ideal communication?
• What are different styles of communication?
• What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?

Interacting with People

• What does it mean to be assertive and how can you achieve it?
• How to provide feedback to others so they take your word seriously
• How can you avoid appearing aggressive?
• How to use systematic methods to evaluate what you know about yourself and what you know about others
• How to learn which areas you need to work on to improve yourself based on other people’s impression of you

Questioning Techniques

• How to ask the right questions at the right time
• How to get what you want and stay friends
• How to address uncomfortable issues and prepare others to open up to you
• What are the differences between open and closed questions and how can you take advantage of each?
• How to seamlessly guide a conversation towards the direction of your choice

Misunderstanding

• What causes misunderstanding?
• How can you minimise misunderstanding?
• How can stereotyping affect your communication?
• How to use active listening to gain rapport and commitment
• When should you use first person sentences when communicating with others and when should you use second person?

Empathy & Emotional Intelligence

• What is the effect of empathy on communication?
• How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication

Telephone Skills

• How to handle phone conversations
• How to put people on hold
• How to transfer a phone call to someone else
• How to end a phone call

Body Language

• How can you read people through their body language and understand their motives better?
• What gestures should you be aware of?
• What are the differences between open and closed body gestures and how do they impact your communication with others?
• How to spot lies
• How to control your voice to get maximum effect

Audience: Anyone

Prerequisites: None

Course Duration: 1 Day

Course Level: Beginners & Intermediate

You can easily extend this course with Advanced Communication Skills to make a two-days course. 

By the end of this course, participants will be able to:

• Use different communication styles when needed based on circumstances
• Express your ideas assertively, confidently and precisely
• Ask the right questions for the right reasons
• Discover what you know about yourself and how others think of you
• Avoid misunderstandings and overcome communication barriers
• Empathize to establish trust and communicate effectively
• Deliver your potentially negative message and get a good response
• Read and interpret body language and gestures while communicating with others

Communication is successful when a message has been sent and received without much distortion. Messages conveyed badly by the sender or misinterpreted by the receiver prevent ideas and thoughts to be expressed correctly and cause much confusion and misunderstandings.

The aim of this course is to minimise such misunderstandings. By focusing on subjects such as body language, listening techniques, effective questioning, self-analysis and empathy, delegates gain a better understanding of how to have an effective communication with others and improve thier relationships.

Effective Communication Leads to Synergy

In addition to embracing principles of successful communication, this course contains a variety of effective exercises and group activities which have been proven to encourage learning ability and help increase information retention.

Here at Skills Converged, we respect and value each trainer’s personal choice on highlighting different aspects of Communication Skills and therefore as with all the other courses on offer from Skills Converged, trainers have unlimited rights to customise, edit or modify the content. The specific design on the course also enables trainers to use slides, handouts and exercises in combinations with their own materials.