Includes Many Case Studies, Scenarios, Roleplays and Exercises
Product Code: HD2059
£109
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“If you don't like something change it; if you can't change it, change the way you think about it.” Mary Engelbreit
“If you don't like something change it; if you can't change it, change the way you think about it.”
Mary Engelbreit
We often have to deal with difficult people in our professional environment and sometimes even in our personal everyday life. Any interaction or communication with such people can prove challenging and consumes a lot of our time and energy. Such situations can easily turn emotional and unproductive with long term effects on relationships.
Fortunately difficult people are well studied and psychologists have found a great deal on the origin of their behaviour and subsequently on how best to deal with them based on their inherent weaknesses. This course relies heavily on the latest psychological research and provides several concise easy-to-use formulas that delegates can use to deal with challenging situations promptly.
The course is packed with exercises, relevant case studies and role plays that enables delegates to understand the methods better and practice them immediately after introduction. Optional activities and exercises are also provided to easily extend the course and adjust the pace for different needs.
In this highly practical course you will learn:
Audience: Anyone
Prerequisites: None
Course Duration: 1 day.
Course Level: Beginners & Intermediate
Workbook
Slides
Trainer Notes
By the end of this course, participants will be able to:
Dealing with difficult people is one of the most demanding parts of people’s professional and sometimes personal life. The simplest interactions with these types of people, consumes a lot of time and energy and can leave people feeling tired and emotionally drained. Understanding the characteristics of difficult people, why they do what they do and the origin of their behaviour will enable delegates to deal with them more effectively.
This course aims to introduce simple yet effective techniques that can be used in dealing with different challenging people or situations. Delegates are encouraged to look at difficult behaviours from different angles and use a suitable style of responding in each case. The exercises in this course are designed to familiarise delegates to common challenging situations and enable them to use their newly acquired skills in dealing effectively with these people.
Unfortunately, many guidelines are all too easy on paper. For example, most people know that they should not be emotional when in a conversation. However, telling delegates, “Please don’t be emotional” doesn’t really help. Instead, the course provides easy to follow formulas that can be remembered and used assertively in order to achieve the overall objective.
Using this fundamental principle of coaching, the course guides the delegates to use various techniques when confronting challenging people without distracting them so they can receive optimum results indirectly.
Here at Skills Converged, we respect and value each trainer’s personal choice on highlighting different aspects of Dealing with Difficult People and therefore as with all the other courses on offer from Skills Converged, trainers have unlimited rights to customise, edit or modify the contents. The specific design on the course also enables trainers to use slides, handouts and exercises in combinations with their own materials.
Bundled with This Product:
eBook:
How to Increase the Impact of Exercises and Get the Best Results
More Information on What's Included in this Product
Get Discounts When Your Buy Several Training Materials
Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. Courses are designed with attention to detail both on content and style so that you can deliver unique state-of-the-art courses to your clients and get maximum results.
We can also provide this training course for your staff or your organisation anywhere in the UK. Please contact us for more details.
Difficult Conversations
Conflict Management
Advanced Communication Skills
Assertiveness Skills
Handling Complaints
Conflict Resolution Exercise: Discussion Template
No More Soap: Make it Assertive
Conflict Resolution Exercise: Help Me Out!
Dissolving Resentment Exercise
How to Use ASMR for Soft Skills Training
Debate Exercise: Express Your Views and Persuade People
Self-esteem Exercise: Accepting your Emotions