Product Code: CN2030
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“Conflict is the gadfly of thought. It stirs us to observation and memory. It instigates to invention. It shocks us out of sheep-like passivity, and sets us at noting and contriving.” John Dewey
“Conflict is the gadfly of thought. It stirs us to observation and memory. It instigates to invention. It shocks us out of sheep-like passivity, and sets us at noting and contriving.”
John Dewey
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone who is good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether. Many get so emotional that they feel they can’t even say a single word. Others may rely on a simple age-old technique of silence treatment, which doesn’t really do them or others any good.
So, what should we do when we are in a conflict? Should we just leave it and hope that it goes away? The chances are that it probably doesn’t go away and will come back to haunt you. Conflicts have a tendency to escalate when untreated, they can make the environment toxic and unproductive and eventually the conflict may come to control you rather you controlling it.
Handling conflicts is much like fixing your teeth. You may put it aside, eventually go through some pain and come out of the dental surgery, relieved that it is all over. In fact, on reflection you may decide that it wasn’t that bad after all and you should have even done it sooner.
Conflicts are actually good since they push you and others to move forward in your relationship. The post-conflict result is usually more mature and you usually end up appreciating others’ point of view as well. After all, you want to arrive at a resolution that is satisfactory to all sides. Hence, conflict management skill is a must have for anyone in today’s market.
Contains a rich selection of case studies and training exercises on conflict resolution, life cycle of conflicts and mental attitudes
The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.
Delegates will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables one to prepare and respond effectively in order to prevent a conflict.
Delegates will also explore emotional skills critical in dealing with other people and learn how to control their emotions as well as those of others and guide the debate towards a win/win outcome.
The rich selection of scenarios and exercises in this course will help delegates to master these skills quickly and efficiently.
In this day-long highly practical course delegates will learn:
Audience: Anyone
Prerequisites: None
Course Duration: 1 Day
Course Level: Beginners & Intermediate
Workbook
Slides
Trainer Notes
By the end of this course, participants will be able to:
Conflict has long been recognised as a source of self growth and increased team cohesion in addition to its potential disadvantages when handled badly. As Esther Harding wisely said: “Conflict is the beginning of consciousness”. However, people still have a negative perception of the conflict and it is often dreaded and avoided.
The materials in this course have been designed to deal with such negative outlooks. The Conflict Management course materials aim to address and accommodate benefits associated with successfully resolving a conflict and preventing it from becoming a source of irritation, mistrust and failure while exploring the potential problems caused by an escalated and poorly managed conflict.
This course explores the core principles of conflict management such as conflict life cycle, styles of conflict resolution and detailed steps in conflict management and introduces effective negotiation techniques, management of organisational conflicts and third party interventions. A comprehensive selection of practical and interactive exercises and realistic scenarios enables delegates to practice their newly acquired knowledge and become more confident in implementing them in real life situations.
Here at Skills Converged, we respect and value each trainer’s personal choice on highlighting different aspects of Conflict Management and therefore as with all the other courses on offer from Skills Converged, trainers have unlimited rights to customise, edit or modify the contents. The specific design on the course also enables trainers to use slides, hand outs and exercises in combinations with their own materials.
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eBook:
How to Increase the Impact of Exercises and Get the Best Results
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Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. Courses are designed with attention to detail both on content and style so that you can deliver unique state-of-the-art courses to your clients and get maximum results.
We can also provide this training course for your staff or your organisation anywhere in the UK. Please contact us for more details.
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Assertiveness Skills
Anger Management
Conflict Resolution Exercise: Discussion Template
No More Soap: Make it Assertive
Conflict Resolution Exercise: Help Me Out!
Dissolving Resentment Exercise
How to Use ASMR for Soft Skills Training
Self-esteem Exercise: Accepting your Emotions
Assertiveness Exercise: Group Communication Roleplay