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Emotional Intelligence
Training Exercises and Resources

Telephone Exercise: Challenging Telephone Conversations

Telephone Exercise: Challenging Telephone Conversations
Exercises, Customer Services, Acting, Telephone Skills, Emotional Intelligence

Article Rating:::: 266 Ratings :::: Monday, June 14, 2010

Knowing how to talk on the phone is critical these days as a lot of communication takes place on the phone. Many times, you may need to respond to unusual requests or remarks and think on the spot so you can respond as diplomatically as possible. For example, how would you answer if someone asks you for a favour that you feel you cannot provide while not wanting to appear difficult or cold. As an example for the business world, suppose a customer wants something you don’t have or offer, how can you reply in a positive way to preserve the customer and not disappoint them.

In this exercise, delegates will go through a number of roleplays to practice challenging scenarios.

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Brainstorming Exercise: Relocation

Brainstorming Exercise: Relocation
Exercises, Decision Making, Problem Solving, Emotional Intelligence, Brainstorming

Article Rating:::: 86 Ratings :::: Thursday, June 10, 2010

You can use this exercise to get a group of people practice brainstorming and participate in constructive discussions. Delegates will go through a case study which can be applicable to just about anyone while still creating complex challenges. This exercise is also flexible in the choice of brainstorming method used or alternatively you can leave it to the delegates to decide. For example, you can use this exercise after explaining a particular brainstorming method such as mind mapping, six hats, Delphi method, etc., and then evaluate the performance of the delegates based on what you have discussed in the course. This exercise is ideal if all delegates are from the same organisation, though you can also use it when delegates are not from the same place.

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Communication Exercise: Read Me

Communication Exercise: Read Me
Exercises, Communication Skills, Body Language, Personal Impact, Emotional Intelligence

Article Rating:::: 151 Ratings :::: Tuesday, March 24, 2009

This is an exercise in communication with the aim to increase awareness of body language and non-verbal communications.

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Motivation Exercise: My Mission Statement

Motivation Exercise: My Mission Statement
Exercises, Motivation, Goal Setting, Emotional Intelligence

Article Rating:::: 76 Ratings :::: Wednesday, January 28, 2009

This exercise uses a shock tactic to motivate people and get them to recognize the importance of the time we have in our life. It encourages them to think about life as a whole and draw up their mission statement sooner than later.

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Communication Exercise: Auction Your Dislikes

Communication Exercise: Auction Your Dislikes
Games, Exercises, Communication Skills, Motivation, Difficult People, Emotional Intelligence

Article Rating:::: 122 Ratings :::: Sunday, January 18, 2009

When working in a team or a group we may start to develop dislikes or simply become sensitive to certain behaviours. As in any relationship, we originally look at the similarities between ourselves and others and are happy to make friends and bond with them as we find more similar features or behaviours. However, over time as we learn more about each other, differences become more obvious and they may cause irritation and separation between us and other team members. Famous psychological studies show that the more we know about someone, the more likely that we start to dislike them (apart from very special people such as our partners).

To reverse this trend or stop it from growing we need to overcome our dislikes either by putting them in perspective with all the other ‘annoyances’ out there or simply let them know how uncomfortable it is and encourage them to correct their behaviour. This exercise helps the delegates to identify and quantify their dislikes.

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Building Rapport: Pep Talk Made Easy

Building Rapport: Pep Talk Made Easy
Exercises, Communication Skills, Personal Impact, Emotional Intelligence, Meeting Skills

Article Rating:::: 272 Ratings :::: Wednesday, November 12, 2008

Some people feel uncomfortable when they are in the presence of a group and confronted with silence. They just don’t know how to fill the gap. Others might want to get straight to the point with no warm-up chat which can appear cold and emotionless. In both cases, it’s great to know how to master the art of small talk and use it when necessary. This is a fun exercise that helps the delegates to become comfortable in making small talks with others.

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Management Exercise: The Boss From Hell!

Management Exercise: The Boss From Hell!
Leadership, Exercises, Difficult People, Emotional Intelligence

Article Rating:::: 100 Ratings :::: Sunday, October 12, 2008

This is a fun exercise to be used in team leading courses, project management courses or even communication skills training. This activity helps delegate to gain a better understanding of unhelpful traits in a leader and the reason behind theses unwanted behaviours.

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Body Language Exercise: Miscommunication

Body Language Exercise: Miscommunication
Exercises, Icebreakers, Communication Skills, Body Language, Emotional Intelligence

Article Rating:::: 118 Ratings :::: Friday, July 18, 2008

When interacting with others, in addition to what we talk about, we may also need to use other signals such as body language to understand the intentions of the other person better. In this exercise, delegates learn the importance of body language in communication through a simple yet powerful training exercise.

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The Fogging Technique

The Fogging Technique
Conflict Management, Training Articles, Emotional Intelligence, Giving Feedback, Listening Skills

Article Rating:::: 209 Ratings :::: Friday, July 18, 2008

How to accept criticism without letting it bring you down. Learn about a powerful technique.

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