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Telephone Exercise: Challenging Telephone Conversations

Telephone Exercise: Challenging Telephone Conversations
Exercises, Customer Services, Acting, Telephone Skills, Emotional Intelligence

Article Rating:::: 265 Ratings :::: Monday, June 14, 2010

Knowing how to talk on the phone is critical these days as a lot of communication takes place on the phone. Many times, you may need to respond to unusual requests or remarks and think on the spot so you can respond as diplomatically as possible. For example, how would you answer if someone asks you for a favour that you feel you cannot provide while not wanting to appear difficult or cold. As an example for the business world, suppose a customer wants something you don’t have or offer, how can you reply in a positive way to preserve the customer and not disappoint them.

In this exercise, delegates will go through a number of roleplays to practice challenging scenarios.

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Acting Exercise: Act Out The Roles

Acting Exercise: Act Out The Roles
Exercises, Team Building, Communication Skills, Body Language, Acting

Article Rating:::: 94 Ratings :::: Monday, April 26, 2010

In this exercise, participants learn how to act or roleplay certain roles. Acting is a very useful skill. It can greatly help people to place themselves in position of others and learn to think like them. Unfortunately, most people are not trained on this skill and simply find it strange to perform an act. They might feel shy, awkward or simply start laughing at their own abstract acting. The best way to overcome these problems is to simply act. Acting isn’t hard once people understand that all they need to do is to commit to it. This exercise helps people to act in front of each other based on specific scenarios. It encourages them to imitate certain non-verbal gestures that convey meaningful information about a person and hence in the process learn about communication skills as well.

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Communication Exercise: Mime it out!

Communication Exercise: Mime it out!
Games, Exercises, Communication Skills, Body Language, Acting

Article Rating:::: 76 Ratings :::: Thursday, October 22, 2009

This is a fun activity which can be used to demonstrate the importance of non-verbal communication as well as a good energiser. This exercise is most suited to bigger groups of delegates but can be used in any group size.

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Communication Exercise: Job Pantomime

Communication Exercise: Job Pantomime
Exercises, Exercises for Kids, Body Language, Acting

Article Rating:::: 94 Ratings :::: Tuesday, August 25, 2009

This fun exercise generates a lot of laugh and is very effective in putting participants in a good mood especially after a long training session. Although designed as a communication exercise, it can easily be used as a team building exercise or energiser.

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Energiser: What am I Doing?

Energiser: What am I Doing?
Exercises, Icebreakers, Exercises for Kids, Body Language, Acting

Article Rating:::: 106 Ratings :::: Thursday, July 30, 2009

This is a fun icebreaker/energiser for any group of people. This fun activity allows participants to become creative and generates a lot of laughter.

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Energiser: Synchronised Movement

Energiser: Synchronised Movement
Exercises, Icebreakers, Communication Skills, Stress Management, Large Group, Acting

Article Rating:::: 72 Ratings :::: Thursday, July 23, 2009

This is a fun activity which can be used as an energiser or icebreaker within any group of people. The physical movement associated with this exercise makes it ideal for long training sessions where participants have to sit down for a long time.

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Eye Contact

Eye Contact
Exercises, Icebreakers, Communication Skills, Exercises for Kids, Body Language, Acting

Article Rating:::: 1294 Ratings :::: Thursday, July 9, 2009

This exercise helps the delegates to understand the importance of eye contact and appreciate its social implications. People can also compare themselves with others in making eye contact which is usually an eye opener for some. The physical nature of the exercise and its light heartedness also makes it an ideal choice as an icebreaker.

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Icebreaker: Act it Out

Icebreaker: Act it Out
Exercises, Icebreakers, Communication Skills, Exercises for Kids, Acting

Article Rating:::: 91 Ratings :::: Sunday, March 1, 2009

This is fun ice breaker which can also be used as an energiser. This creative activity allows participants to become more relax especially at the start of the session.

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Public Speaking: What if No One Cared?

Public Speaking: What if No One Cared?
Public Speaking, Exercises, Presentation Skills, Acting

Article Rating:::: 159 Ratings :::: Thursday, January 15, 2009

For many people public speaking doesn’t come naturally and they may develop a fear largely because of the way the society puts pressure on people who are in the spotlight. However, public speaking is a skill and like any other skill it can be learned.

If you are afraid of something, the best way to get rid of it is to face it. If you face it in a controlled environment where there will be no damage to you or your reputation, you can experiment and learn quickly.

This excellent exercise helps the delegates to face one of the greatest fears a public speaker may have and overcome it.

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Team Building Exercise: Adverts

Team Building Exercise: Adverts
Exercises, Team Building, Acting, Marketing, Design

Article Rating:::: 120 Ratings :::: Thursday, September 25, 2008

This fun exercise aims to encourage team work and creativity within organisations. The delegates get to test their design skills and learn to communicate their ideas effectively to other team members.

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