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Training Exercises and Resources

Communication Exercise: Watch Your Language!

Communication Exercise: Watch Your Language!
Public Speaking, Exercises, Communication Skills, Customer Services, Personal Impact

Article Rating:::: 37 Ratings :::: Sunday, November 16, 2008

This is an easy and effective exercise which helps delegates to recognise how often they use quirks, slangs or incorrect sentences in their everyday communications.

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Communication Exercise: Chinese Whisper

Communication Exercise: Chinese Whisper
Exercises, Communication Skills, Customer Services, Giving Feedback, Questioning Skills, Listening Skills

Article Rating:::: 237 Ratings :::: Tuesday, November 4, 2008

This exercise highlights the importance of confirming the information we receive from either our colleagues or clients. This activity is designed for groups of at least 8 delegates or more.

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Open versus Closed Questions Exercise

Open versus Closed Questions Exercise
Exercises, Communication Skills, Customer Services, Personal Impact, Giving Feedback, Questioning Skills

Article Rating:::: 1539 Ratings :::: Friday, October 31, 2008

Asking the right type of questions to get the right kind of answers is a critical skill everyone must master. This is not always easy since you need to balance between wanting to get more specific details or getting any information you can. This powerful and entertaining exercise helps the delegates to understand the distinction between open and closed questions and practice their questioning skills.

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Customer Service Training: Judging People

Customer Service Training: Judging People
Exercises, Communication Skills, Customer Services, Personal Impact, Sales Skills

Article Rating:::: 52 Ratings :::: Tuesday, September 30, 2008

This training exercise helps delegates on two levels, it demonstrates the importance of creating a good first impression and also how judging people based on the first impression is often inaccurate.

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