YOU ARE HERE: - Free Training Materials

Free Training Resources, Games, Roleplays, Activities & Downloads

Current Articles

Get Updates to Exercise Database by Email  

Building Rapport: Pep Talk Made Easy

Building Rapport: Pep Talk Made Easy
Exercises, Communication Skills, Personal Impact, Emotional Intelligence, Meeting Skills

Article Rating:::: 284 Ratings :::: Wednesday, November 12, 2008


Some people feel uncomfortable when they are in the presence of a group and confronted with silence. They just don’t know how to fill the gap. Others might want to get straight to the point with no warm-up chat which can appear cold and emotionless. In both cases, it’s great to know how to master the art of small talk and use it when necessary. This is a fun exercise that helps the delegates to become comfortable in making small talks with others.


Using pictures, participants are encouraged to come up with small talk ideas for each picture.

What You Need

  • 3 pictures of ordinary people during normal every day activities for each group (You can obtain these pictures from free image banks on the web or cut outs from magazines).
  • A flip chart and pins or a magnetic board with magnets.


  • Split the group into teams of three people.
  • Give 3 pictures to each group.
  • Each team has 5 minutes to come up with 3 questions that they ask the main character in each photo with an aim to start a small talk or a pleasant conversation. For example:
    • If the picture shows “A mother with a young boy picking a box of breakfast cereal in a supermarket”, the questions could be:
      1. "Kids really enjoy choosing their cereals, don’t they?"
      2. "Have you tried these Frosties yet? They come with a free toy in the box."
      3. "Do you shop in this supermarket often?"
  • At the end of 5 minutes, ask a representative from each group  to pin their pictures on the board and explain the questions they came up with for each picture.
  • Get other delegates to comment about each picture and suggest ideas on small talk that were not covered by the original group.


Explaining the Exercise: 5 minutes.

Activity: 10 minutes

Group Feedback: 15 minutes.


Ask delegates how they feel about making small talks with others especially customers? Do they think it is pointless or does it help building a better relationship with the client? What subjects are safe for such questions and which areas should be avoided?


Post Rating


Train the Trainer Resources

Get Insights - Read Guides and Books - Attend Courses

Learn Training Delivery


There are currently no comments, be the first to post one.

Post Comment

Name (required)

Email (required)


Enter the code shown above:

Rate = 1.87 out of 5 :::: 284 Ratings.


Full Index of Training Exercises

Collection of 500+

Browse the exercises divided into 7 main groups. 

Course Design Book

Course Design Strategy - Book Front Cover

Course Design Strategy

Available as paperback and ebook

Join 30,000+ Readers.

Download Free Exclusive Training Resources and Join Our Mailing List:

Online Course

Train the Trainer Core Skils Course

Online Train the Trainer Course:
Core Skills

CPD Accredited

Learn How to Become the Best Trainer in Your Field


Full Course Details

Train the Trainer Book

Train the Trainer - Book Front Cover

Available as paperback and ebook

Train the Trainer Courses

Attend Our 2-Day Instructor-Led Train the Trainer Course

Book Early to Get Discounts.


We Offer Fixed-Price In-House Courses Too.


Train the Trainer Self Study Course

Body Language Guide

Free Giveaway Training Resources

Download a free comprehensive training package including training guidelines, soft skills training activities, assessment forms and useful training resources that you can use to enhance your courses.

Download Free Training Marterials