YOU ARE HERE: - Free Training Materials

Free Training Resources, Games, Roleplays, Activities & Downloads

Current Articles

Get Updates to Exercise Database by Email  

Customer Service Training: Judging People

Customer Service Training: Judging People
Exercises, Communication Skills, Customer Services, Personal Impact, Sales Skills

Article Rating:::: 34 Ratings :::: Tuesday, September 30, 2008
 

Purpose

This training exercise helps delegates on two levels, it demonstrates the importance of creating a good first impression and also how judging people based on the first impression is often inaccurate.

Objective

The objective is for participants to write down their impression of a stranger after seeing their picture for the first time.

Resources You Need

  • One photograph of a person known to you but unknown to participants for each team. This could be a photo of one of your colleagues, friends or family members.

Setup

  • Split the group into teams of three to four people.
  • Each team is given one photograph and has 5 minutes to write down their first impression of the person in the photo purely based on what they see. Each team can comment on the person’s job or profession, marital status, income, the car they drive, the supermarket they shop in or the area they live in.
  • Collect the photos and answers from the teams. Compare each team’s first impression with the facts about that person.

Timing

Explaining the Exercise: 5 minutes.

Activity: 5 minutes

Group Feedback: 20 minutes.

Discussion

How accurate our first impressions are? Is it a good idea to form judgments about people before knowing much about them? What are the problems with being judgemental about customers? How presentations and first impressions affect the way we are perceived by others?



Post Rating

Did You Find This Useful?

If you did, then please help others benefit from this too:

     
 Subscribe to Skills Converged   1. Receive updates to exercise database by Email.  
 Like Facebook   2. Like this training resource on Facebook.
 Circle Skills Converged   3. Share on Google Plus.
 Tweet Trainig Resources   4. Tweet this training resource
 Share Linkedin   5. Share this training resource on Linkedin
     


Comments

There are currently no comments, be the first to post one.

Post Comment

Name (required)

Email (required)

Website

CAPTCHA image
Enter the code shown above:

Rate = 2.21 out of 5 :::: 34 Ratings.

START HERE

Full Index of Training Exercises 

Browse the collection of 500+ exercises divided into 7 main groups. 

Download Free Exclusive Training Resources and Join Our Mailing List:

Train the Trainer Courses

Attend Our 2-Day Train the Trainer Course

Only two spaces left at the discounted early bird price for the September course. Save £150

Train the Trainer Book

Train the Trainer - Book Front Cover

Available on Kindle and as Paperback

Train the Trainer Self Study Course

Body Language Guide

Free Giveaway Training Resources

Download a free comprehensive training package including training guidelines, soft skills training activities, assessment forms and useful training resources that you can use to enhance your courses.

Download Free Training Marterials