YOU ARE HERE: - Free Training Materials

Free Training Resources, Games, Roleplays, Activities & Downloads

Current Articles

Get Updates to Exercise Database by Email  

Communication in the Workplace

Communication in the Workplace
Training Articles, Team Building, Communication Skills

Article Rating:::: 80 Ratings :::: Wednesday, September 10, 2008

Communication is the exchange of information, ideas and feelings with other people through a medium. In this article we focus on conversation as the most common form of communication in the workplace. Effective communication forms the basis of any successful company or organisation. The way a business deals with development and monitoring communication channels between employees and employers shows its level of commitment to increased productivity and success.

In order to become a good communicator we need to focus on what we want to communicate, what the other person is trying to tell us and the flow of the communication. These basic points are essential to the success of any communication especially those in the workplace. This article explores these points in more detail.


Make a clear point

When delivering your message you have to decide which parts are more relevant to each particular conversation. Removing unnecessary and irrelevant parts can make the conversation more interesting to follow. Body language, tone of voice and your appearance can be used to increase the chance of having an effective conversation with a customer or your superior. You can initiate a topic and attract more attention by talking enthusiastically, having a positive body language while looking smart.


Develop effective listening

You also need to develop good listening habits. This involves showing empathy when presented with other’s problems and worries and asking the right question to gain more information about the subject. Effective listening helps to extract important information from a seemingly casual conversation. Listening will help you to understand your client’s requests, their needs and worries and therefore enables you to offer a better service which would produce short term financial profits and long term professional relationship. Effective listening also helps you to build up a better relationship in the workplace by understanding your colleagues and managers suggestions, feedbacks and concerns. All these information can be used to improve your personal and professional skills and leads to increased productivity and long term success.


Control the flow of conversation

This point is vital to successful communication especially in a business environment where time is very precious and there are deadlines to meet. Be assertive and confident when in charge of a project or a meeting to control the unrelated discussions which can waste time and money. However, “office chatter” is unavoidable. People will be talking about movies, holidays, cars and other unrelated things when at work but they would also be talking about business, work projects and promotions. Rather than avoiding or trying to control these types of conversations, take part and make the best use of them. They will increase your popularity and help to build useful professional relationships and even long lasting friendships.


Tips for effective communication in the workplace:

1. Be clear about your objective and the purpose of the conversation, what are you trying to achieve?

2. Ensure others have understood your point by asking for confirmation.

3. Make sure you have understood others by asking questions.

4. Get a written copy of agreed objectives for everyone involved in the meeting or project. This will reduces any remaining ambiguity about the aim and people’s responsibilities.

5. Be assertive. Don’t be pushed into something you don’t want to do.

6. In confronting situations, stay professional. Give feedback on attitudes but don’t attack personalities.

7. Non-verbal communication is as important as verbal communication. Pay attention to your voice, body language and appearance.

8. Walk the talk. Gain others respect and trust by taking responsibility for your actions and by implementing what you advise others to do.

9. Reflect on your conversations. Did you perform as well as you like? Did your point come across as clearly as you intended?

10. Train in areas where you need more confidence by using communication skills training and exercises.

Post Rating


Train the Trainer Resources

Get Insights - Read Guides and Books - Attend Courses

Learn Training Delivery


Eva   By Eva @ Wednesday, September 30, 2009 11:07 PM
excellent resource to focus workplace relationship goals

Michelle Osborne   By Michelle Osborne @ Wednesday, January 15, 2014 11:18 AM
Great site as there are so much to learn about training!

Post Comment

Name (required)

Email (required)


Enter the code shown above:

Rate = 2.61 out of 5 :::: 80 Ratings.


Full Index of Training Exercises

Collection of 500+

Browse the exercises divided into 7 main groups. 

Course Design Book

Course Design Strategy - Book Front Cover

Course Design Strategy

Available as paperback and ebook

Join 30,000+ Readers.

Download Free Exclusive Training Resources and Join Our Mailing List:

Online Course

Train the Trainer Core Skils Course

Online Train the Trainer Course:
Core Skills

CPD Accredited

Learn How to Become the Best Trainer in Your Field


Full Course Details

Train the Trainer Book

Train the Trainer - Book Front Cover

Available as paperback and ebook

Train the Trainer Courses

Attend Our 2-Day Instructor-Led Train the Trainer Course

Book Early to Get Discounts.


We Offer Fixed-Price In-House Courses Too.


Train the Trainer Self Study Course

Body Language Guide

Free Giveaway Training Resources

Download a free comprehensive training package including training guidelines, soft skills training activities, assessment forms and useful training resources that you can use to enhance your courses.

Download Free Training Marterials