Skills Converged Training Resources

Communication Skills: Multiplayer Puzzle

Communication Skills Exercise: Multiplayer Puzzle


The problem presented in this activity encourages a better understanding of the effect of team work in problem solving. Although looking manageable individually at first, participants soon realise the need for cooperation with team members in solving the problem. This exercise is quite applicable to everyday work and it encourages delegates to examine their own behaviour and understand best approaches. It also allows delegates to consider long term effect of problems.


Groups to complete a set of puzzles.

What You Need

  • Sets of Small Puzzles, generally up to 10 pieces. You need one set per group
  • Envelopes, one for each group
  • Prizes!

Pre-Course Preparation

  • Assign a number to each puzzle set and write it on the back of each piece in the set.
  • Write this number on an envelope
  • Place the pieces of the puzzle in the relevant envelope
  • Take one piece out of each envelope and put it in another envelop, where it would not fit the puzzle. Repeat until all envelopes have one piece from another set
  • Seal the envelopes


  • Divide the delegates to groups of 2 or 3 participants
  • Distribute one envelope to each group
  • Explain that this is a problem solving exercise. They need to open their envelope and put the puzzle together. The team who finishes first wins the prize.
  • “Are you ready…on my count…go…”
  • Give them 15 minutes and then follow with a discussion.


Explaining the Test: 5 minutes.

Activity: 15 minutes

Group Feedback: 5 minutes.


How did the exercise go? Did anyone win? How did you feel when you discovered that you don’t have all pieces of the puzzle? How did you go about finding the missing piece? Were others willing to help you get your piece? Did you trade your pieces with others? Were others willing to let go of their pieces once they knew what you wanted? Did any team give up a piece they didn’t need? Why did they do that?

How does this relate to your workplace? Do you need resources from other departments who are not so willing to let go of? How can you apply the technique you used here back at work? Is it possible for everyone to get the pieces they want?

Some people find this exercise to be initially simple and show signs of boredom, until they realise a piece is missing. That’s when the fun begins!

There is a famous saying that “science is a multiplayer puzzle game” and if we are ever going to discover and progress forward, we need to know how to work together to solve this grand puzzle.


An interesting variation is to take two pieces put of each set (or more) and add one from two other sets. This biases the game towards trading, negotiation, using strategy, diplomacy and general cooperation.