Communication Skills This course is designed to accommodate two types of delegates with optional content that are provided. Some content are ideal for delegates who already know each other and are perhaps working as a team and want to enhance their inter-communication skills. A difference set of optional content is designed for those delegates who don’t know each other and are looking forward to improve their general communication skills with colleagues, clients, managers and employees. The course is full of many group exercises encouraging delegates to put what they have learned to use several times from different angles until they fully learn the skills and can use them naturally when necessary.
	Leadership Skills This intensive long management course prepares the delegates for demanding leadership roles necessary in today’s competitive world. The course emphasises on many emotional skills required for a leader, who must have vision, know how to manage stakeholders, boost the team’s moral, manage risk, exploit opportunities, spot trends and create a creative & motivating environment for the team to work in. This course contains many group exercises that encourage delegates to practice leadership skills and learn how to handle a variety of common situations found while managing others.
	Project Management This management course teaches the delegates the art of being in the middle; how to handle people, stakeholders, resources, budget, assistants, technical issues, etc. A project manager must be able to handle all aspect of a project’s development and must see way into the future. This extensive course teaches the delegates about standard techniques such as critical path planning, Gantt charts, planning & scheduling, etc. as well as team management, team leading, team building and emotional skills required for a successful project manager. The course contains many practical interactive exercises designed to facilitate the transfer of skills to the delegates.
	Team Building This highly interactive course introduces participants to the core principles of team building and team work including effective communication skills, problem solving skills, the value of cooperation in teams and many others. Team Building course offered by Skills Converged is both entertaining and educational and takes advantage of modern efficient teaching methods to maximise knowledge transfer. Training resources contain a large number of exercises that you can choose from according to your specific needs.
	Giving Feedback This course helps delegates provide effective feedback and, learn how best to receive feedback and encourage information transfer. It is an ideal course for management training. Delegates learn the techniques by exploring good and bad examples and understand how to formulate their statements for best results. This is an interactive course with a variety of exercises in each session and contains all the necessary training resources needed to run it.
	Creativity & Innovation This course contains a variety of modern proven techniques to systematically teach delegates on creativity and the nature of innovation. The techniques are accompanied with carefully designed exercises that help the delegates, even those who think they are not creative, to become better at finding novel and original solutions to problems. Comprehensive instructions on how to run the course are provided along with extra exercises to extend the duration of the course based on your delegate’s specific needs and the time available for training.
	Negotiation Skills This course teaches the delegates the art of negotiation. It covers core principles of negotiation in a variety of situations such as business to business negotiations, sales negotiations, product presentations, office negotiations, etc. It is an ideal course for management training. Training resources is packed with step-by-step guides, exercises, role plays and case studies along with comprehensive trainer notes that help trainers to quickly pick up this course and deliver it. Detailed content and optional exercises also allow you to extend the course to 1.5 days if you wish.
	Coaching Skills This management course contains a range of topics on modern coaching principles and covers areas such as the structure of your conversations, strategy & mentality, active listening techniques, several questioning methods, the GROW model, human behaviour, motivational conversations, giving feedback or praise and many other relevant topics. The course is full of exercises, scenarios and case studies with example conversations. Delegates will go through many group exercises to learn the art of asking the right questions and providing guidance & coaching.
	Motivation, Persuasion & Creativity As the title suggests, this course contains three distinct areas. Delegates get to systematically perform self-examination to define what they want to achieve in life and get motivated as a result. Delegates also learn how to become more creative and use novel tools to boost their creative mind. This skill is useful in many areas in everyday life, but it also helps them to become more creative about what they want to achieve in life which fits nicely with the motivation part of the course. The course also covers persuasion techniques, confidence boosting exercises and basics of NLP all provide with many interactive exercises.
	Delegation Skills In this course, participants will learn how to delegate tasks to others. Most people find delegating difficult. This could be because they don’t want to lose control, not sure how to delegate or believe they can do a better job themselves. Participants will learn how to overcome these barriers using a systematic approach to delegation. They will be introduced to various strategies and learn what to do to get the best results. Various exercises on all levels are provided that help participants build up their skills through the course using realistic scenarios. The training materials contain these exercises as well as other training resources necessary to run this course.
	Event Management In this course, delegates learn about the core principles of event management including topics such as planning, budgeting, work breakdown structures, risk management, choosing venues, catering and event promotion. The course contains examples and case studies to help delegates better understand how to apply the management techniques to event organisation. The course can be provided over 1 or 1.5 days as a wide range of topics are covered. Optional exercises are also provided for those trainers who want to extend the course or focus more on certain aspects of event management based on their delegates’ specific needs.

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	Emotional Intelligence The soft skills course on Emotional Intelligence (EI) teaches the delegates a set of core skills to become better at managing themselves and others. Emotional skills can easily come to distinguish individuals from the rest and lead them to a much more rewarding and successful life. This training course covers all the fundamental competencies within EI and by employing extensive and elaborate exercises, prepares the participants to face real life issues armed with new emotional and practical skills.
	Advanced Emotional Intelligence: Personal Skills This course follows on from Emotional Intelligence focusing on personal skills and competencies such as self-awareness, self-motivation and self-management. Delegates go through case studies and example conversations and become aware of many behavioural traits which help them understand themselves and others better. The training course is highly interactive and is designed to encourage conversations among delegates to further understand alternative points of view and learn the full implications of certain negative behaviours and thought patterns that hinder growth.
	Time Management This course teaches the delegates on all aspects of time management, productivity and planning to get the most from everything they do. Using the latest methodologies and technological trends, the course covers many proven systems and processes that can be employed for personal or professional life. The techniques discussed in the training course deliver productivity boost immediately. Delegates will learn how to correctly use their digital calendar system, how to delegate, how to plan, how to review and how to quickly get rid of tasks to reduce their impact on their mental productivity.
	Advanced Time Management In this course, delegates learn about a series of advanced techniques on two fundamental areas; attitude adjustment and environmental engineering. The first helps them use mental short cuts that save time and get them closer to their goals. The second enables them to automate their life and use technological tools to facilitate the process of managing tasks efficiently without having to worry about the system. The course follows from Intermediate Time Management.
	Goal Setting In this course, delegates learn to set goals using a variety of techniques such as mind mapping, capturing desires, setting mission statements, identifying roles and so on. In addition, they will learn powerful techniques on how to achieve these goals, perform self-coaching and avoid procrastination. They will also learn to immerse themselves in the quest to push forward and maximise their chances of success. This course is also ideal for those who want to lead a team and need to know how to share their goals and vision with team members and correctly formulate their goals.
	Presentation Skills Many delegates learn how to present from others and are not systematically thought on the art of presenting. The result is the common death-by-power-point which we see in many business or sales presentations. This training course contains many guidelines with lots of examples of good and bad slide designs. In addition to slides, a presenter needs to know how to capture an audience. The training resources contain many exercises for delegates to learn the art of public speaking.
	Decision Making This soft skills course contains a variety of useful and practical techniques and tools that delegates can use to master the art of decision making. It covers topics such as choosing options, analysing implications of taking these options and deciding in groups. It is an ideal course for management training. In addition, delegates are also introduced to fundamental decision making principles and associated philosophical implications of these principles which further prepares them to use the tools discussed in the course correctly. Each technique is accompanied with examples and exercises for maximum knowledge transfer.
	Body Language Part 1 This highly visual course on body language contains a large number of illustrations that describe various important body language cues. The gestures are organised into a number of logical sessions covering different aspects of communication. The training resources contain a series of practical exercises to help delegates master body language.
	Body Language Part 2 This course follows on from Body Language Part 1. This course has been designed with the same style going through a number of gestures cards explaining various body language signals. It focuses on power, politics, intimidation, handling difficult people, meeting in groups, presentations, public speaking and similar topics. Many elaborate illustrations are provided that clearly show the body language and help the delegates to practice these gestures. Exercises and practical are provided to increase the retention rate among delegates.
	Assertiveness Skills This soft skills course helps the participants  to understand how to express themselves assertively in order to get what they want. In particular they will learn the differences between aggressive and assertive behaviour, correct body language, what to say to get results, how to request, how to criticise and how to boost their confidence. The training resources contain a large number of practical exercises designed to increase the retention of the skills delegates learn in this course.
	NLP Core Skills This introductory course to NLP (Neuro Linguistic Programming) covers the fundamental principles and techniques used by NLP practitioners and helps the delegates to quickly understand what NLP is all about. It contains many exercises, thought experiments and group practicals that enables the delegates master the skills during the course. The workbook contains all the NLP exercises in detail, so delegates can practice them after the course as they wish. This course is followed by intermediate and advanced courses for those who are interested to learn more.
	Report Writing This training course covers the full life cycle of writing texts such as reports, technical texts, business documents, emails, and similar content. It includes many aspects of report writing such as preparing materials, structuring, presentation, using clear English, persuasion techniques and so on. It is packed with examples of good and bad text to facilitate both processes of training and learning. All guidelines are followed by exercises to help delegates learn the skills during the course.
	Anger Management The anger management course is not only for those who suffer from excessive habitual anger, although they will certainly benefit from the information provided. This course aims to help people improve their communication skills, handle difficult situations, practice assertiveness, manage their frustration or temper and control their emotions more easily. Effectively it can also act as Temper Management course.
	Personal Impact This soft skills training course helps delegates to increase their presence and learn how to project a high-impact personality. Personal impact is not a single skill; it is a set of skills that must be mastered together in line with improving attitude. This course contains many exercises addressing these skills individually and in isolation and later in combination with each other in more demanding environments. As usual, the training resources come complete with comprehensive trainer notes, training workbooks, exercises, course guidelines and other related resources.

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	Advanced Emotional Intelligence: Interpersonal Skills This soft skills course follows on from Emotional Intelligence focusing on interpersonal skills and competencies in areas of social awareness, rapport building, empathy, understanding others, influencing, acting and so on. Due to the nature of social intelligence, the course relies heavily on participatory exercises that encourage delegates to explore various techniques when communicating with others. Whether delegates are from the same organisation, or have never met each other before, they can all benefit from this course. Optional exercises are provided for trainers to accommodate such needs.
	Advanced Communication Skills This course covers many areas that help improve participant’s conversational skills. Core topics include understanding how people perceive the world and the impact of such perceptions on their behaviour, avoiding blame when things go wrong, managing feelings, understanding the relationship between intentions and their influence and many other advanced topics. This course follows from Communication Skills. All topics are presented with plenty of examples where delegates can easily see how the techniques covered in the course are applied in real life.
	Handling Difficult People This is a course about handling difficult people, challenging situations and confrontations. Delegates learn about characteristics associated with difficult people, the origin of their behaviour and how best to deal with them. Delegates are introduced to a variety of effective responses, learn how to deal with toxic words & phrases, how to resolve a confrontation, how to avoid blame games and many other topics. The training resources is full of practical examples, case studies, exercises, training games and roleplays with optional extra content to adjust the pace as trainers see fit.
	How to Influence People In this soft skills course delegates will learn the art of influence. Influencing is an interactive skill which needs lots of practicing to master and deliver naturally. This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on influence. Your delegates can use this skill in many contexts such as sales, management, HR, team working, customer services and so on to maximise efficiency.
	Conflict Management In this management course, delegates learn how to perform conflict resolution, prevent discussions from escalating into conflicts, understand psychological tactics used on them and the best way to respond, negotiate and manage their emotions. Training resources is full of examples, exercises, activities and bite size training content. This course helps the delegates to master the art of conflict management.
	Meeting Skills This is a focused course that teaches the delegates how best to handle customers found in professional environments such as sales, progress meetings, consultancy meetings, customer services, management meetings and similar. This unique interactive course teaches the delegates to master the art of professional communication, covering topics such as body language, negotiation, aggressive conversations, maintaining rapport and so on.
	Listening Skills This soft skills course helps delegates master the art of listening in both professional and personal settings. It contains different examples of good and bad conversations which allow delegates to clearly see the effect of various methods. Interactive exercises help delegates to apply the techniques they learned and practice listening in the training course. The training resources contain all the necessary content such as course notes, training workbook, power point slides and exercise to run the course.
	Questioning Skills This course teaches delegates to ask better questions. It provides a range of question types for different purposes along with examples for each type. Examples of conversations with questions are also provided to better show how each type is used in practice. A variety of training exercises are also included which help delegates to learn questioning by working together in powerful, yet entertaining activities.
	Persuasion Skills This course contains a wealth of knowledge on how to improve persuasion skills. Many areas are considered such as having the right attitude and mentality, using effective verbal and non-verbal techniques, making engaging and persuasive stories, preparing for an event where persuasion is required and preparing a written persuasive text or verbal speech. Comprehensive examples are provided for all of these areas along with interactive exercises so delegates can master the skills in isolation during the course. The course contains optional exercises so you can extend the course as you see fit.
	Difficult Conversations In this course, participants learn how to go through emotional or intense conversations. Some conversations can make us angry, upset or hopeless and is important to know how to control our actions without getting overwhelmed by these emotions. This course also contains techniques on how to deliver bad news, how to empathise and how to apologise. The package includes all trainer resources and many exercises to help delegates fully learn the skills during the course.

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	Customer Service Skills This soft skills course covers many aspects of customer service skills with an abundance of case studies, scenarios and sample conversations that help the delegates to understand what to say and how to say it to get maximum results. In particular, bad examples of customer services greatly help people to understand what should not be done. Participants learn how to handle complaints, aggressive customers, demanding customers and many other situations encountered daily professionally and unemotionally.
	Sales Skills Sales Skills course is a comprehensive course aimed not only at salespeople but all those involved in the process of selling. This includes producers, suppliers and buyers. This course focuses on the psychology behind trading, the importance of effective communication in successful selling, the generation of loyal, returning customers, traditional and modern selling techniques, sales pitch structure and delivery, overcoming objections, the art of persuasion and the significance of ethical selling. Apart from specific exercises covering each section of the course, training activities have also been included in the training resources to encourage optimal learning.
	Marketing Skills This course covers the entire process of marketing in a systematic way. Topics such as situational analysis, marketing mix, segmentation, product life cycles, customer decision making behaviour, pricing strategies, promotional ideas, advertisement, branding and many other areas are explored. Several interactive exercises and discussion opportunities are provided to help delegates examine their own marketing strategies and see how they can improve them. The course contains several optional exercises that allow you to extend the course to 1.5 days or more. The pack comes with comprehensive trainer notes with guidelines on pacing, what to ask, what areas to encourage discussions on and how to run exercises to get the most out of them.
	Telephone Skills In this course delegates will learn the essential points about telephone skills and how to handle customers and colleagues professionally and efficiently. This course provides delegates with effective solutions and practical tips in dealing with challenging phone communications and customer service. This course is suitable for anyone who uses phone as part of their everyday job including helpdesk or call centre staff. The course contains many examples, scenarios, bad conversations and exercises to help delegates quickly understand these concepts. Comprehensive guidelines and course notes are provided for trainers so they can pick up the course quickly.
	Handling Complaints This course enables delegates to handle complaints more efficiently whether delivered by their customers or by others such as their suppliers, colleagues and so on. Delegates learn through a series of examples how to deal with various situations and explore methods and techniques that work best in every situation and also learn about ways that are not as effective. Guidelines on assertiveness, listening skills, ideal body language and other related subjects are provided along with exercises to help delegates learn the skills quickly and effectively and be able to use these guidelines in real world situations. The soft skills training course comes complete with comprehensive trainer script, exercises, workbook and slides.

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	Train the Trainer Delivery Skills This course prepares individuals in becoming outstanding trainers and deliver effective and memorable courses. The 3 day course, prepares trainers interested to enhance their delivery skills to take advantage of established training methodologies such as Accelerated Learning. The trainer resources contain comprehensive instructions, exercises, home assignments, assessments and demonstrations to prepare delegates efficiently in a short space of time. In addition, this course allows you to become fully familiar with courses provided by Skills Converged and learn the best way to deliver them.
	Interview Skills The interview skills course contains comprehensive materials on the full life cycle of an interview. Delegates will learn about a variety of topics such as making conversations, answering common interview questions, body language, facial expressions, clothing, understanding the interviewer’s mentality and objectives, making good impression and so on. The course contains many example conversations as well as practical exercises designed to progressively help the delegates to get better at a variety of skills needed in an interview.
	Conducting Interviews This course helps delegates to learn how to conduct interviews, especially face-to-face interviews. It covers many areas such as interview strategy, questioning skills, interview preparation, CV evaluation, handling interviewees’ responses to questions and taking advantage of best practice guidelines to improve the effectiveness of the interviews. The course contains many role plays and useful exercises that help delegates to systematically practice various techniques in a controlled environment and receive feedback.
	Diversity Management This soft skills course helps delegates to appreciate the benefits of diversity. The course covers two main areas; awareness and skills. Awareness allows delegates to learn about others, their way of life and how diversity can benefit their organisation. Skills help them to increase the quality of their interaction with others, minimise confrontations, deal with inappropriate behaviour and express correct body language. The training resources contain a variety of exercises, including some as optional exercises, to allow trainers to customise the course based on their specific needs.
	Performance Management In this course participants learn how to handle appraisal meetings to provide feedback and support for employees. Delegates learn how to coach, how to communicate effectively, how to help others to set goals in line with business objectives and how to motivate them to operate at peak performance. This is a suitable management course to prepare staff who might be new to management roles and need to be systematically trained. The training resources contain many exercises that will help the delegates learn the skills during the course.
	Stress Management The stress management course covers a range of required soft skills to master the art of productivity. Topics include time management, people skills, exercises, motivation, diet, influence techniques, mentality, assertiveness and so on. This course if full of exercises which are presented after each topic is explored. A great emphasis has been placed on changing the mentality of a stressed person which is usually the main source of the hectic unhappy life a person might be experiencing.

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