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Course Notes Slides Workbook

View sample communication exercise included in this course: Open versus Closed Questions. This exercise is really powerful in getting the message across about questioning techniques while at the same time it is quite entertaining.  

Fully Customisable Training Course Material: Description

Skills Converged - Communication Skills Training Materials

Communication Skills

1-Day Course Full of Exercises and Interactive Material

Training Course Description

“The single biggest problem in communication is the illusion that it has taken place.”

George Bernard Shaw

This interactive course focuses on all aspects of communication. You will learn about assertiveness, self-awareness, empathy, confidence, body language, questioning styles, emotional intelligence and many other related topics.

As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practice.

The course is full of exercises to give you hands on experience on mastering the art of communication. This program is designed to accommodate two types of delegates with optional content that are provided. Some contents are ideal for delegates who already know each other and are perhaps working as a team and want to enhance their inter-communication skills. A difference set of optional content is designed for those delegates who don’t know each other and are looking forward to improve their general communication skills with colleagues, clients, managers and employees.

In this highly practical course you will learn:

  • What are different styles of communication and what benefits each type provides.
  • How to ask the right questions at the right time.
  • What causes misunderstanding.
  • How can you minimise misunderstandings in communication
  • How to use active listening to gain rapport and commitment.
  • How to get what you want without loosing friends
  • How to be assertive.
  • How to be empathic.
  • How to use simple empathic techniques to construct sentences based on what you hear from others.
  • How to ask repeatedly until you get to the core part of issues.
  • How to provide feedback to others such as your team members, your colleagues or those managed by you.
  • How can you read people through their body language and understand their motives better
  • How to use systematic methods to evaluate what you know about yourself and what you know about others. This knowledge not only helps you in communication better with others but also allows you to improve your personal communication skills.

Audience: Anyone

Prerequisites: None

Course Duration: 1 Day

Course Level: Beginners & Intermediate


Package Contents

Specific Course  guideline

    General guide on methodology and best practices

 Slides

 Course Workbook
  
  Script/Course  

Notes

  
 Handouts
 
  Exercises
 
 Course outline
 
 Recommended

Readings

   ... and other resources such as feedback from, certificate of achievement, etc

Add to Cart: #CS2035

Add to Cart

Once payment has been processed, you will receive instructions by email and will be given links to the download pages.


Features

tick Comprehensive package contains all you need to deliver a course
tick Your right to customise, edit and modify the content as you desire
tick Print-on-Demand ready
tick Unlimited reprinting rights
tick Unlimited number of users
tick Receive all source files in Office 2007 & 2003 (Power Point and Word files)
tick Stylish design makes these courses stand out from the competition
tick Based on the latest research on psychology, IT and social sciences
tick Easily explain complex topics using elegant illustrations, graphs and diagrams included with each course
tick Receive print-ready PDF files for the script, which will make the delivery of the training a lot easier. This is in addition to the editable source script.


Delegates will learn ...

By the end of this course, participants will be able to:

  • Use different communication styles when needed based on circumstances
  • Express your ideas assertively, confidently and precisely
  • Ask the right questions for the right reasons
  • Discover what you know about yourself and how others think of you
  • Avoid misunderstandings and overcome communication barriers
  • Empathize to establish trust and communicate effectively
  • Deliver your potentially negative message and get a good response
  • Read and interpret body language and gestures while communicating with others

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Our Promise

Skills Converged is a unique company who provides professionally designed fully-customisable training course material based on the latest research in learning & development. Courses are designed with attention to detail both on content and style so that you can offer unique courses to your clients and get maximum results.


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We Provide Training

We can also provide this training course for your staff or your organisation anywhere in the UK. Please contact us for more details.