Communication Skills
1-Day Course Full of Exercises and Interactive Material
Training Course Description
“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw
This interactive course focuses on all aspects of communication. You will learn about assertiveness, self-awareness, empathy, confidence, body language, questioning styles, emotional intelligence and many other related topics.
As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practice.
The course is full of exercises to give you hands on experience on mastering the art of communication. This program is designed to accommodate two types of delegates with optional content that are provided. Some contents are ideal for delegates who already know each other and are perhaps working as a team and want to enhance their inter-communication skills. A difference set of optional content is designed for those delegates who don’t know each other and are looking forward to improve their general communication skills with colleagues, clients, managers and employees.
In this highly practical course you will learn:
- What are different styles of communication and what benefits each type provides.
- How to ask the right questions at the right time.
- What causes misunderstanding.
- How can you minimise misunderstandings in communication
- How to use active listening to gain rapport and commitment.
- How to get what you want without loosing friends
- How to be assertive.
- How to be empathic.
- How to use simple empathic techniques to construct sentences based on what you hear from others.
- How to ask repeatedly until you get to the core part of issues.
- How to provide feedback to others such as your team members, your colleagues or those managed by you.
- How can you read people through their body language and understand their motives better
- How to use systematic methods to evaluate what you know about yourself and what you know about others. This knowledge not only helps you in communication better with others but also allows you to improve your personal communication skills.
Audience: Anyone
Prerequisites: None
Course Duration: 1 Day
Course Level: Beginners & Intermediate