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Training Resources: Communication Skills

Skills Converged - Communication Skills Training Materials

Communication Skills

1-Day Course Packed With Easy To Use Techniques For Effective Communication

Includes Interactive Exercises and Trainer Guides


Fully Customisable Training Course Material: Description

"You can make more friends in two month by becoming interested in other people than you can in two years by trying to get other people interested in you."

Dale Carnegie

As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practice.

 

The Communication Skills Training Materials offered by Skills Converged focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more. To master communication skills, extensive interactive and hands-on exercises are provided during the training course which  encourage learning and increase the delegates' confidence.

 "Communication skills can be learned systematically and mastered through persistent practice."

Communication Skills Training

How NOT to Communicate!

This course has been designed to accommodate two types of delegates with different communication needs; one group are co-workers who already know each other and want to improve their intercommunication skills and the other group are those delegates who don’t know each other or have not worked in the same team before. This group could include anyone from newly employed floor worker to managers, executives and team leaders. The course contains various optional content that you can use to tailor the course based on your delegates' needs.

In this highly practical course delegates will learn:

Communications Styles

  • What is an ideal communication?
  • What are different styles of communication?
  • What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?

Interacting with People

  • What does it mean to be assertive and how can you achieve it?
  • How to provide feedback to others so they take your word seriously?
  • How can you avoid appearing aggressive?
  • How to use systematic methods to evaluate what you know about yourself and what you know about others?
  • How to learn which areas you need to work on to improve yourself based on other people’s impression of you?

Questioning Techniques

  • How to ask the right questions at the right time?
  • How to get what you want and stay friends?
  • How to address uncomfortable issues and prepare others to open up to you?
  • What are the differences between open and closed questions and how can you take advantage of each?
  • How to seamlessly guide a conversation towards the direction of your choice?

Misunderstanding

  • What causes misunderstanding?
  • How can you minimise misunderstanding?
  • How can stereotyping affect your communication?
  • How to use active listening to gain rapport and commitment?
  • When should you use first person sentences when communicating with others and when should you use second person?

Empathy & Emotional Intelligence

  • What is the effect of empathy on communication?
  • How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication?

Telephone Skills

  • How to handle phone conversations?
  • How to put people on hold?
  • How to transfer a phone call to someone else?
  • How to end a phone call?

Body Language

  • How can you read people through their body language and understand their motives better?
  • What gestures should you be aware of?
  • What are the differences between open and closed body gestures and how do they impact your communication with others?
  • How to spot lies?
  • How to control your voice to get maximum effect?

Audience: Anyone

Prerequisites: None

Course Duration: 1 Day

Course Level: Beginners & Intermediate


You can easily extend this course with Advanced Communication Skills to make a two-days course. 

Samples of Communication Skills Training Materials

 

Trainer Script and Slide Notes Training Course Slides Training Course Workbook
Course Notes Slides Workbook
View sample communication exercise included in this course: Open versus Closed Questions. This exercise is really powerful in getting the message across about questioning techniques while at the same time it is quite entertaining.  

Delegates will learn ...

By the end of this course, participants will be able to:

  • Use different communication styles when needed based on circumstances
  • Express your ideas assertively, confidently and precisely
  • Ask the right questions for the right reasons
  • Discover what you know about yourself and how others think of you
  • Avoid misunderstandings and overcome communication barriers
  • Empathize to establish trust and communicate effectively
  • Deliver your potentially negative message and get a good response
  • Read and interpret body language and gestures while communicating with others

The Philosophy Behind Effective Communication Skills Training Course

Communication is successful when a message has been sent and received without much distortion. Messages conveyed badly by the sender or misinterpreted by the receiver prevent ideas and thoughts to be expressed correctly and cause much confusion and misunderstandings.

The aim of this course is to minimise such misunderstandings. By focusing on subjects such as body language, listening techniques, effective questioning, self-analysis and empathy, delegates gain a better understanding of how to have an effective communication with others and imrpove thier relationships.

Skills converged group discussion

Effective Communication Leads to Synergy

In addition to embracing principles of successful communication, this course contains a variety of effective exercises and group activities which have been proven to encourage learning ability and help increase information retention.

Here at Skills Converged, we respect and value each trainer’s personal choice on highlighting different aspects of Communication Skills and therefore as with all the other courses on offer from Skills Converged, trainers have unlimited rights to customise, edit or modify the content. The specific design on the course also enables trainers to use slides, handouts and exercises in combinations with their own materials.


Training Package Contents

Training Course Guidelines

Specific Course Guideline

General Training Guidelines

    General Guidelines on Methodology and Training Delivery Best Practices

Training Slides
 Slides

Training Workbook

 Course Workbook
 Training Course Notes 
  Script / Course Notes
 Training Exercises
  Exercises / Handouts
 Training Course Outline
 Course Outline
 Recommended Reading
 Recommended Readings
  Certificates ... and other resources such as feedback form, certificate of achievement, etc.

 

Bundled with This Product:

 

eBook - How to Increase the Impact of Exercises and Get the Best Results

eBook: How to Increase the Impact of Exercises and Get the Best Results

More Information on What's Included in this Product


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Courseware Features

tick Comprehensive package contains all you need to deliver a course
tick Your right to customise, edit and modify the content as you desire
tick Print-on-Demand ready
tick Unlimited reprinting rights
tick Unlimited number of users
tick

Receive all source files in Office 2010, 2007 & 2003 (Power Point and Word files)

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tick Stylish design makes these courses stand out from the competition
tick Based on the latest research on psychology, IT and social sciences
tick Easily explain complex topics using elegant illustrations, graphs and diagrams included with each course
tick Receive print-ready PDF files for the script, which will make the delivery of the training a lot easier. This is in addition to the editable source script.
tick Receive editable, unlocked source on all contents including slides, workbooks, case studies, exercises, slides and all extras. Easily export them to the format of your choice

Try Frequently Asked Questions for more details.


Skills Converged Quality Soft Skills Courseware Skills Converged Certified Training Materials
 

Our Promise

Skills Converged is a unique company that provides professionally designed fully-customisable training course materials based on the latest research in learning & development. Courses are designed with attention to detail both on content and style so that you can deliver unique state-of-the-art courses to your clients and get maximum results.


We Provide Training

We can also provide this training course for your staff or your organisation anywhere in the UK. Please contact us for more details.