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Interpersonal Development Training Products & Resources: Descriptions
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This is a course about handling difficult people, challenging situations and confrontations. Delegates learn about characteristics associated with difficult people, the origin of their behaviour and how best to deal with them. Delegates are introduced to a variety of effective responses, learn how to deal with toxic words & phrases, how to resolve a confrontation, how to avoid blame games and many other topics. The course is full of practical examples, case studies, exercises and roleplays with optional extra content to adjust the pace as you see fit.
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In this course delegates will learn the art of influence. Influencing is an interactive skill which needs lots of practicing to master and deliver naturally. This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on influence. Your delegates can use this skill in many contexts such as sales, management, HR, team working, customer services and so on to maximise efficiency.
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In this course, delegates learn how to perform conflict resolution, prevent discussions from escalating into conflicts, understand psychological tactics used on them and the best way to respond, negotiate and manage their emotions. Full of examples, exercises, activities and bitesize content, this course helps the delegates to master the art of conflict management.
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This is a focused course that teaches the delegates how best to handle customers found in professional environments such as sales, progress meetings, consultancy meetings, customer services, management meetings and similar. This unique interactive course teaches the delegates to master the art of professional communication, covering topics such as body language, negotiation, aggressive conversations, maintaining rapport and so on.
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FAQ
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How are the course materials shipped?
Are you planning to provide more courses?
What does each training course material include?
What version or formats are supported?
What are the terms of use?
What are the main features of training course materials?
Can I use the course material in my own slides and workbooks?
ALL FAQs
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All major cards accepted.
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