"Be not disturbed at being misunderstood; be disturbed rather at not being understanding."
Chinese proverb
Imagine a strong personality with powerful sense of presence that everyone seems to look up to. Would it not be wonderful to be this person? Knowing what to do and how to communicate with others in social settings is a skill we all need to master as we go through life. Some of us seem to be a lot better at this, which is perhaps to do with our upbringing or specific life experience in discovering the value of emotional intelligence. Fortunately, knowing how to efficiently navigate the social scene is a learnable skill and we can all become better at it by practicing and reflecting on our behaviour.
This course follows on from Emotional Intelligence course and allows delegates to focus more specifically on interpersonal skills. Delegates explore topics that fall under two main areas; social awareness and social facility. Within these areas, a range of EI competencies are explored such as empathy, attention, rapport building, understanding others, influence, acting and so on. You can use this course in combination with EI: Personal Skills to cover all of the competencies within EI.
The course is designed around a series of exercises that help delegates to practice communication skills by focusing on specific EI competencies. Through these exercises, delegates can explore various methods to deal with everyday social situations and discover what methods work best for them. Various examples such as business meetings, interaction with colleagues, managers or even friends are explored throughout the course.
Comprehensive guidelines are provided on how to run the exercises as well as suitable key points to discuss with delegates to raise awareness about specific areas. The workbook provides content for delegates to keep as reference for future so they can repeatedly go back to it to master the competencies.
In this highly practical course delegates will learn:
Audience: Anyone
Prerequisites: Emotional Intelligence. It is assumed that delegates are familiar with the basics of emotional intelligence as the course explicitly focuses on Interpersonal EI Competencies.
Course Duration: 1 Day.
Course Level: Advanced
By the end of this course the delegates will be able to:
Emotional intelligence is divided into a number of competencies. The focus of this course is on social intelligence. EI went main stream in the 1990s, though since then there has been significant research in social science, neuroscience and countless studies on behaviour and EI.
This course takes advantage of recent research in this area and focuses on helping delegates to practice communication skills. It is assumed that delegates already know EI, so this course builds on that by introducing results of new studies on human behaviour and how our brain communicates emotionally.
The course is structured around several exercises and the content is presented in such way to lead to these exercises. Since this is an advanced course, trainers are encouraged to spend more time during these exercises, engage in discussions and go through examples related to the exercises to cover key points. Comprehensive instructions are provided to facilitate trainers to achieve this aim.
Being good at social intelligence is sometimes all about awareness of some key concepts such as mirroring, empathy, priming and so on. Hence, the course is full of key study results which trainers can easily expand on using the references provided.
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Specific Course Guideline
General Guide on Methodology and Training Delivery Best Practices
eBook: How to Increase the Impact of Exercises and Get the Best Results
More Information on What's Included in this Product
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