How to Influence People
Handling Difficult People
Advanced Emotional Intelligence
Advanced Communication Skills
Making Small Talk
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In this soft skills course delegates will learn the art of influence. Influencing is an interactive skill which needs lots of practicing to master and deliver naturally. This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on influence. Your delegates can use this skill in many contexts such as sales, management, HR, team working, customer services and so on to maximise efficiency.
In this management course, delegates learn how to perform conflict resolution, prevent discussions from escalating into conflicts, understand psychological tactics used on them and the best way to respond, negotiate and manage their emotions. Training resources is full of examples, exercises, activities and bite size training content. This course helps the delegates to master the art of conflict management.
This is a course about handling difficult people, challenging situations and confrontations. Delegates learn about characteristics associated with difficult people, the origin of their behaviour and how best to deal with them. Delegates are introduced to a variety of effective responses, learn how to deal with toxic words & phrases, how to resolve a confrontation, how to avoid blame games and many other topics. The training resources is full of practical examples, case studies, exercises, training games and roleplays with optional extra content to adjust the pace as trainers see fit.
Do you want to get more from your customers? How can you keep them happy? How can you read their minds when they are not talking? How can you get them to accept your terms in negotiations? Is it possible to have meaningful meetings all the time so nobody’s time is ever wasted? How should you deal with a demanding client? These areas are explored in detail in this course along with many exercises and interactive role plays for effective learning.
This soft skills course follows on from Emotional Intelligence focusing on interpersonal skills and competencies in areas of social awareness, rapport building, empathy, understanding others, influencing, acting and so on. Due to the nature of social intelligence, the course relies heavily on participatory exercises that encourage delegates to explore various techniques when communicating with others. Whether delegates are from the same organisation, or have never met each other before, they can all benefit from this course. Optional exercises are provided for trainers to accommodate such needs.
This soft skills course helps delegates master the art of listening in both professional and personal settings. It contains different examples of good and bad conversations which allow delegates to clearly see the effect of various methods. Interactive exercises help delegates to apply the techniques they learned and practice listening in the training course. The training resources contain all the necessary content such as course notes, training workbook, power point slides and exercise to run the course.
This course teaches delegates to ask better questions. It provides a range of question types for different purposes along with examples for each type. Examples of conversations with questions are also provided to better show how each type is used in practice. A variety of training exercises are also included which help delegates to learn questioning by working together in powerful, yet entertaining activities.
This course contains a wealth of knowledge on how to improve persuasion skills. Many areas are considered such as having the right attitude and mentality, using effective verbal and non-verbal techniques, making engaging and persuasive stories, preparing for an event where persuasion is required and preparing a written persuasive text or verbal speech. Comprehensive examples are provided for all of these areas along with interactive exercises so delegates can master the skills in isolation during the course. The course contains optional exercises so you can extend the course as you see fit.
In this course, participants learn how to go through emotional or intense conversations. Some conversations can make us angry, upset or hopeless and is important to know how to control our actions without getting overwhelmed by these emotions. This course also contains techniques on how to deliver bad news, how to empathise and how to apologise. The package includes all trainer resources and many exercises to help delegates fully learn the skills during the course.
This course covers many areas that help improve participant’s conversational skills. Core topics include understanding how people perceive the world and the impact of such perceptions on their behaviour, avoiding blame when things go wrong, managing feelings, understanding the relationship between intentions and their influence and many other advanced topics. This course follows from Communication Skills. All topics are presented with plenty of examples where delegates can easily see how the techniques covered in the course are applied in real life.
In this course, delegates learn how to engage in small talks in social and business settings. The course is full of strategies and examples that illustrate how such techniques are used in practice. Delegates also get to see what strategies do not work when engaging in small talks. There is a heavy emphasis on exercises that will help delegates learn making small talk during the course using the strategies provided. The training materials come with all the exercises, instructions, slides and guidelines as necessary to guide you in conducting this training course.
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