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	Body Language Part 1 This highly visual course on body language contains a large number of illustrations that describe various important body language cues. The gestures are organised into a number of logical sessions covering different aspects of communication. The course contains a series of practical exercises to help delegates in mastering body language.
	NLP Core Skills This introductory course to NLP (Neuro Linguistic Programming) covers the fundamental principles and techniques used by NLP practitioners and helps the delegates to quickly understand what NLP is all about. It contains many exercises, thought experiments and group practicals that enables the delegates master the skills during the course. The workbook contains all the NLP exercises in detail, so delegates can practice them after the course as they wish. This course is followed by intermediate and advanced courses for those who are interested to learn more.
	Handling Difficult People This is a course about handling difficult people, challenging situations and confrontations. Delegates learn about characteristics associated with difficult people, the origin of their behaviour and how best to deal with them. Delegates are introduced to a variety of effective responses, learn how to deal with toxic words & phrases, how to resolve a confrontation, how to avoid blame games and many other topics. The course is full of practical examples, case studies, exercises and roleplays with optional extra content to adjust the pace as you see fit.
	Sales Skills Sales Skills course is a comprehensive course aimed not only at salespeople but all those involved in the process of selling. This includes producers, suppliers and buyers. This course focuses on the psychology behind trading, the importance of effective communication in successful selling, the generation of loyal, returning customers, traditional and modern selling techniques, sales pitch structure and delivery, overcoming objections, the art of persuasion and the significance of ethical selling. Apart from specific exercises covering each section of the course, bite size activities have also been included to encourage optimal learning.
	Interview Skills The interview skills course contains comprehensive materials on the full life cycle of an interview. Delegates will learn about a variety of topics such as making conversations, answering common interview questions, body language, facial expressions, clothing, understanding the interviewer’s mentality and objectives, making good impression and so on. The course contains many example conversations as well as practical exercises designed to progressively help the delegates to get better at a variety of skills needed in an interview.
	Stress Management The stress management course covers a range of required soft skills to master the art of productivity. Topics include time management, people skills, exercises, motivation, diet, influence techniques, mentality, assertiveness and so on. This course if full of exercises and practicals which are presented after each topic is explored. A great emphasis has been placed on changing the mentality of a stressed person which is usually the main source of the hectic unhappy life a delegate might be experiencing.
	Conflict Management In this course, delegates learn how to perform conflict resolution, prevent discussions from escalating into conflicts, understand psychological tactics used on them and the best way to respond, negotiate and manage their emotions. Full of examples, exercises, activities and bitesize content, this course helps the delegates to master the art of conflict management.
	Team Building This highly interactive course introduces participants to the core principles of team building and team work including effective communication skills, problem solving skills, the value of cooperation in teams and many others. Team Building course offered by Skills Converged is both entertaining and educational and takes advantage of modern efficient teaching methods to maximise knowledge transfer.
	Coaching Skills This course contains a range of topics on modern coaching principles and covers areas such as the structure of your conversations, strategy & mentality, active listening techniques, several questioning methods, the GROW model, human behaviour, motivational conversations, giving feedback or praise and many other relevant topics. The course is full of exercises, scenarios and case studies with example conversations. Delegates will go through many group exercises to learn the art of asking the right questions and providing guidance & coaching.
	Assertiveness Skills This course helps the delegates to understand how to express themselves assertively in order to get what they want. In particular they will learn the differences between aggressive and assertive behaviour, correct body language, what to say to get results, how to request, how to criticise and how to boost their confidence. The course contains a large number of practical exercises designed to increase the retention of the skills delegates learn in this course.
	How to Influence People In this course delegates will learn the art of influence. Influencing is an interactive skill which needs lots of practicing to master and deliver naturally. This course is packed with exercises and guidelines based on the latest research on human psychology and academic theories on influence. Your delegates can use this skill in many contexts such as sales, management, HR, team working, customer services and so on to maximise efficiency.
	Presentation Skills Many delegates learn how to present from others and are not systematically thought on the art of presenting. The result is the common death-by-power-point which we see in many business or sales presentations. This course contains many guidelines with lots of examples of good and bad slide designs. In addition to slides, a presenter needs to know how to capture an audience. The course contains many exercises for delegates to learn the art of public speaking.
	Customer Service Skills This course covers many aspects of customer service skills with an abundance of case studies, scenarios and sample conversations that help the delegates to understand what to say and how to say it to get maximum results. In particular, bad examples of customer services greatly help people to understand what should not be done. Delegates learn how to handle complaints, aggressive customers, demanding customers and many other situations encountered daily professionally and unemotionally.
	Time Management This course teaches the delegates on all aspects of time management, productivity and planning to get the most from everything they do. Using the latest methodologies and technological trends, the course covers many proven systems and processes that can be employed for personal or professional life that would deliver productivity boost immediately. Delegates will learn how to correctly use their digital calendar system, how to delegate, how to plan, how to review and how to quickly get rid of tasks to reduce their impact on their mental productivity.
	Leadership Skills This intensive long course prepares the delegates for demanding leadership roles necessary in today’s competitive world. The course emphasises on many emotional skills required for a leader, who must have vision, know how to manage stakeholders, boost the team’s moral, manage risk, exploit opportunities, spot trends and create a creative & motivating environment for the team to work in. This course contains many group exercises that encourage delegates to practice leadership skills and learn how to handle a variety of common situations found while managing others.
	Project Management This course teaches the delegates the art of being in the middle; how to handle people, stakeholders, resources, budget, assistants, technical issues, etc. A project manager must be able to handle all aspect of a project’s development and must see way into the future. This extensive course teaches the delegates about standard techniques such as critical path planning, Gantt charts, planning & scheduling, etc. as well as team management, team leading, team building and emotional skills required for a successful project manager. The course contains many practical interactive exercises designed to facilitate the transfer of skills to the delegates.
	Client Management This is a focused course that teaches the delegates how best to handle clients found in professional environments such as sales, progress meetings, consultancy meetings, customer services, management meetings and similar. A client is generally a person you need to interact with professionally were the result of that interaction highly depends on the quality of the communication taking place. This unique interactive course teaches the delegates to master the art of professional communication, covering topics such as body language, negotiation, aggressive conversations, maintaining rapport and so on.
	Communication Skills This course is designed to accommodate two types of delegates with optional content that are provided. Some content are ideal for delegates who already know each other and are perhaps working as a team and want to enhance their inter-communication skills. A difference set of optional content is designed for those delegates who don’t know each other and are looking forward to improve their general communication skills with colleagues, clients, managers and employees. The course is full of many group exercises encouraging delegates to put what they have learned to use several times from different angles until they fully learn the skills and can use them naturally when necessary.
	Motivation, Persuasion & Creativity As the title suggests, this course contains three distinct areas. Delegates get to systematically perform self-examination to define what they want to achieve in life and get motivated as a result. Delegates also learn how to become more creative and use novel tools to boost their creative mind. This skill is useful in many areas in everyday life, but it also helps them to become more creative about what they want to achieve in life which fits nicely with the motivation part of the course. The course also covers persuasion techniques, confidence boosting exercises and basics of NLP all provide with many interactive exercises.