Customer Service Skills Customer service has always been recognized as an essential part of any business or organization. In the modern competitive business world, customer service is not just about keeping some clients happy or solve some minor problems, but it is about fulfilling customers expectations and raising business profile. A good customer service makes a huge difference to a company’s image, credibility and more importantly profitability. Customer service acts as bridge that directly connects the business with its clients. As a result, it has a huge responsibility to act on customers’ needs, opinions and preferences. Customer service representatives also play a significant role in treating people in unusual and often challenging situations. The way complaints are handled and feedbacks are received by customer services make a significant change in the way the organization is viewed by the clients and determines many returning businesses. This content-rich course contains interactive exercises, scenarios, case studies, principles and guidelines in order to offer a systematic method in mastering customer services.

Time Management: Achieve More in Less Time This course teaches you how to respect time, become goal-oriented and more productive. The aim is to introduce you the principles behind a successful time management system that can be understood, accepted, evolved and shaped based on your own life style. A time management system that is created by you is more likely to be adopted and used than one which is forced upon you. You will see many examples and guidelines about this system.

How to Influence People: Get the Most With the Least Effort Do you want to handle conversations with ease and confidence? Do you want get results will minimal effort? In this practical course, you will learn a number of modern techniques in furthering your influence on people and knowing how to handle a variety of complex situations when you are confronted with them.

Leadership Skills What if you could just say the word and it was done? What if you could command with authority? What if you knew exactly how to keep the clients, the stakeholders and the team members happy? People aspire to a great leader whose vision is taken seriously and is capable of delivering results. Getting results is the main focus of any leader and how to gain results is exactly what you will learn in this course using efficient practical exercises.

Project Management As a project manager you need to handle many things at once; people, stakeholders, resources, budget, assistants, technical issues. In addition, knowing how other teams are doing is essential so you don’t fall behind. It is a juggling activity and as such requires a well-practiced skill. Fortunately, there are many principles that can be used for a successful head start. This practical course will help you to learn the skills of a successful project manager quickly and efficiently.

Client Management Do you want to get more from your clients? How can you keep them happy? How can you read their minds when they are not talking? How can you get them to accept your terms in negotiations? Is it possible to have meaningful meetings all the time so nobody’s time is ever wasted? How should you deal with a demanding client? These areas are explored in detail in this course along with many exercises and interactive role plays for effective learning.

Communication Skills To communicate effectively with other people, not only we need to be self-aware, but also know the impact of our style on other people. We need to use a range of skills in different situations based on different personalities. This highly practical course helps delegates to understand their strength and develop their own communication style through many group exercises and interactive content.

Motivation, Persuasion & Creativity Do you want to feel enthusiastic and confident no matter what you do? Do you want to have presence and be acknowledged by others? Do you want to learn how to reprogram yourself to improve your performance? By using simple techniques explored in this course you can learn to achieve more professionally and personally and become more productive. Through a number of practical exercises, you will learn how to become more motivated, creative and persuasive.