Many countries around the world regularly broadcast soap operas on TV; social programs which usually contain a lot of angry and emotional discussions between various extreme characters.

This exercise helps delegates to use the scenarios on such programs and turn them around with assertive communication.

This exercise helps delegates to understand the importance of working together and the destructive nature of having hidden agendas which can easily lead to conflicts and confrontations. It addresses many areas such as conflict management, assertiveness and persuasion skills.

In this exercise, delegates examine stereotypes and understand the implications of stereotyping. It helps them to discover on their own that stereotyping is highly subjective.

The aim of this exercise is to draw attention to the number of conflicts and similar stressful situations experienced by delegates in one week and use others in the group to come up with reasonable solutions for each conflict.

This activity helps the delegates to resolve their internal conflicts by treating them as external conflicts. Internal conflicts are those conflicts between and you and yourself. External conflicts are those between you and others. The exercises help participants to view and resolve such conflicts in a systematic way.

Avoiding communication barriers is a necessity in today’s business world. Not only it is critical to identify if these barriers exist, but also how to remove them or reduce their effect. This activity enables delegates to explore new solutions in overcoming communication and listening barriers.