This exercise helps delegates to practice selling an object to an audience. It covers several key concepts:

• How to highlight USP (Unique Selling Points) in any given object
• How to increase the value of an object by giving it history
• How to convince a crowd that a product is worth the price you demand

This exercise helps delegates to practice communicating assertively. Assertive communication as opposed to passive or aggressive communication is usually the best way to handle aggressive communication. The focus of this exercise is on learning how to constantly use assertive communication and not necessarily only at the beginning of a conversation.

Many countries around the world regularly broadcast soap operas on TV; social programs which usually contain a lot of angry and emotional discussions between various extreme characters.

This exercise helps delegates to use the scenarios on such programs and turn them around with assertive communication.

The ability to act allows you to adopt different roles as you see fit. To be good at emotional intelligence, it is very important to understand emotions and be able to express appropriate emotions when needed, perhaps to sympathise with others or establish rapport.

We always recognise actors as those who are capable in presenting a range of emotions in their roles from sadness to happiness to anger. They seem to be able to switch from one emotion to the next at ease, while their facial expression shows every tiny detail for that emotion. How do they do it?

This exercise is based on classic acting exercises used in acting schools to increase students’ sensory awareness. Rather than asking students to cry, or to show some strong emotion, they are encouraged to think of all the sensory information present in any typical everyday activity. By becoming more aware of these sensory data, they can learn to improvise and imitate down to the tiniest detail.

For best results, you may need to give a pre-course assignment to delegates so they can prepare and rehearse for their acting which takes place during the course.

This is a useful exercise in acting. Use this exercise to help people adopt certain roles or learn how to imitate target behaviours. Acting and understanding how an ideal role feels like can help delegates to get to those targets. For example, being able to act like a manager can significantly help people to eventually become a manager. Not only acting like a manager helps the person to see what it takes to be a manager, others will start to respond appropriately and will be more receptive when that person is elevated to the managerial level.

This exercise helps with various useful roles provided as mission cards. You can use the exercise as a template for other useful roles or choose based on the content of your course.

This fun exercise generates a lot of laugh and is very effective in putting participants in a good mood especially after a long training session. Although designed as a communication exercise, it can easily be used as a team building exercise or energiser.

This is fun ice breaker which can also be used as an energiser. This creative activity allows participants to become more relax especially at the start of the session.

This exercise helps individuals within each group to get to know each other better, work more creatively with each other and shows the effect of team work in a group.