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Telephone Skills
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Creative Writing Exercise: An Intriguing Phone Conversation

Creative Writing Exercise: An Intriguing Phone Conversation
Exercises, Communication Skills, Acting, Telephone Skills, Creative Writing

Article Rating:::: 17 Ratings :::: Monday, June 23, 2014

This is powerful exercise in creative writing where delegates get to write a phone conversation based on certain limiting criteria. The structured approach to writing helps to make the task more creative and also showcases the power of creative narrative which can make communication more effective and concise.

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Communication Skills Exercises for Kids

Communication Skills Exercises for Kids
Exercises, Exercises for Kids, Telephone Skills, Giving Feedback, Illustration

Article Rating:::: 22 Ratings :::: Monday, May 27, 2013

Knowing how to communicate well with others is an essential skill.

Here, you will be introduced to several communication skills exercises suitable for kids and young adults. The way you run these exercises highly depends on the age of your audience so you will need to adjust them as necessary.

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Sales Calls Exercise: Have a Clear and Measurable Objective

Sales Calls Exercise: Have a Clear and Measurable Objective
Exercises, Customer Services, Sales Skills, Telephone Skills, Marketing

Article Rating:::: 54 Ratings :::: Monday, April 30, 2012

When making a call, it is important to formulate an objective before making the call. This allows you to focus on what you want and not to get side-tracked. In this exercise, delegates can practice sales skills and learn how to make effective call objectives.

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Sales Skills Exercise: Name the Benefit

Sales Skills Exercise: Name the Benefit
Exercises, Customer Services, Sales Skills, Telephone Skills, Marketing

Article Rating:::: 25 Ratings :::: Monday, April 16, 2012

This is a quick exercise in getting the delegates to think about the “benefits” of a product for a particular feature. The emphasis is to quickly convert a feature to several benefits on the fly and learn to do this effortlessly. Benefits are free of jargon and are centred around the customer so they are always better understood.

This exercise is ideal for delegates in sales and marketing roles where they have to describe a product to a customer.

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Telephone Exercise: Challenging Telephone Conversations

Telephone Exercise: Challenging Telephone Conversations
Exercises, Customer Services, Acting, Telephone Skills, Emotional Intelligence

Article Rating:::: 125 Ratings :::: Monday, June 14, 2010

Knowing how to talk on the phone is critical these days as a lot of communication takes place on the phone. Many times, you may need to respond to unusual requests or remarks and think on the spot so you can respond as diplomatically as possible. For example, how would you answer if someone asks you for a favour that you feel you cannot provide while not wanting to appear difficult or cold. As an example for the business world, suppose a customer wants something you don’t have or offer, how can you reply in a positive way to preserve the customer and not disappoint them.

In this exercise, delegates will go through a number of roleplays to practice challenging scenarios.

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