Customer Services

This activity highlights individual’s ability to recognise objects by hearing their visual characteristics and illustrates the importance of perception and attention to detail in gathering information.

This effective exercise helps the delegates to understand how critical it is to listen before they talk in conversations. Most people simply talk from their own point of view and pay little attention to the other. This exercise helps the delegates to understand the need and the mental shift they need to go through to become better listeners.

The purpose of this activity is to illustrate the importance of visual observation when dealing with customers. This game also shows the importance of team work in gathering more information when needed.

This is an easy and effective exercise which helps delegates to recognise how often they use quirks, slangs or incorrect sentences in their everyday communications.

Some people feel uncomfortable when they are in the presence of a group and confronted with silence. They just don’t know how to fill the gap. Others might want to get straight to the point with no warm-up chat which can appear cold and emotionless. In both cases, it’s great to know how to master the art of small talk and use it when necessary. This is a fun exercise that helps the delegates to become comfortable in making small talks with others.

This exercise highlights the importance of confirming the information we receive from either our colleagues or clients. This activity is designed for groups of at least 8 delegates or more.