 |
Free Training Resources, Games, Roleplays, Exercises & Downloads
|
|
 |
|
 |
|
|
|
Customer Services
| Telephone Exercise: Challenging Telephone Conversations |
|
::  :: Exercises, Customer Services, Acting, Telephone Skills, Emotional Intelligence
|
Knowing how to talk on the phone is critical these days as a lot of communication takes place on the phone. Many times, you may need to respond to unusual requests or remarks and think on the spot so you can respond as diplomatically as possible. For example, how would you answer if someone asks you for a favour that you feel you cannot provide while not wanting to appear difficult or cold. As an example for the business world, suppose a customer wants something you don’t have or offer, how can you reply in a positive way to preserve the customer and not disappoint them.
In this exercise, delegates will go through a number of roleplays to practice challenging scenarios.
|
| Read
More.. |
|
|
|
|
| Building Rapport: Pep Talk Made Easy |
|
::  :: Exercises, Communication Skills, Assertiveness, Customer Services
|
Some people feel uncomfortable when they are in the presence of a group and confronted with silence. They just don’t know how to fill the gap. Others might want to get straight to the point with no warm-up chat which can appear cold and emotionless. In both cases, it’s great to know how to master the art of small talk and use it when necessary. This is a fun exercise that helps the delegates to become comfortable in making small talks with others.
|
| Read
More.. |
|
|
|
|
|
 |
|
|
|
The following content is provided to you for FREE. We like to give you more.
LINK to us to keep us motivated.
>> Frequently Updated <<
|
|
Most Popular Downloads
|
|
|
|
|
|
|
Most Commented
|
|
|
|
|
|
|
Training Material Products
|
|
|
|
|
|
|
Can't Find What You are Looking For?
|
|
|
|
|
|
|