This exercise helps delegates to practice communicating assertively. Assertive communication as opposed to passive or aggressive communication is usually the best way to handle aggressive communication. The focus of this exercise is on learning how to constantly use assertive communication and not necessarily only at the beginning of a conversation.

Many countries around the world regularly broadcast soap operas on TV; social programs which usually contain a lot of angry and emotional discussions between various extreme characters.

This exercise helps delegates to use the scenarios on such programs and turn them around with assertive communication.

Being assertive is not just about expressing your rights; it is also about increasing the efficiency of your communication with others. There are a number of ways you can express yourself to achieve this aim. This article suggests a few useful sentence formulations to help you express yourself assertively and increase your confidence in dealing with potentially aggressive people.

This exercise helps delegates to understand the importance of working together and the destructive nature of having hidden agendas which can easily lead to conflicts and confrontations. It addresses many areas such as conflict management, assertiveness and persuasion skills.

Some people feel uncomfortable when they are in the presence of a group and confronted with silence. They just don’t know how to fill the gap. Others might want to get straight to the point with no warm-up chat which can appear cold and emotionless. In both cases, it’s great to know how to master the art of small talk and use it when necessary. This is a fun exercise that helps the delegates to become comfortable in making small talks with others.

This fun exercise shows the effect of assertiveness in achieving goals by presenting a combination of passive, aggressive and assertive behaviours in the task.

This exercise shows the importance of different communication styles. In particular, it shows the effect of assertive request in obtaining a desirable outcome.

This is a physical activity that you can use as a warm-up or  as a mental challenge. It encourages teamwork and group problem solving where everyone has to cooperate for the solution to work.