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Communication Exercise: Watch Your Language!
:: :: Exercises, Communication Skills, Customer Services  

Purpose

This is an easy and effective exercise which helps delegates to recognise how often they use quirks, slangs or incorrect sentences in their everyday communications.

Objective

Delegates to reflect back on their use of words and the effectiveness of their statements by listening back to a recording of their speech.

What You Need

Two easy to operate voice recorders such as Olympus VN-2100PC (If you only have one voice recorder, use it for one pair at the time with each group)

Setup

  • Choose 4 people from the group randomly.
  • Divide the 4 people into 2 pairs.
  • Each pair is given a voice recorder and is placed at the opposite sides of the room as not to interfere with the other group’s recordings.
  • Explain that each person in each group has to talk about for 3 minutes about a childhood holiday. In addition to the location and date of the holiday, each participant should also describe the environment, the hotel or place they were staying and the food they had during their holiday.
  • Meanwhile the other person in each pair records the speech.
  • After 3 minutes, they swap roles and this process is repeated for the other person in each pair.
  • Once recording is finished, play back each speech for the group.
  • The 4 people taking part in the exercise now have to repeat the activity only this time they should try to reduce the number of times they used slangs or quirks in their sentences.
  • Play back the second recording to the group and discuss.

Timing

Explaining the Test: 5 minutes.

Activity: 20 minutes

Group Feedback: 20 minutes.

Discussion

Encourage a discussion in the group about the effect of slangs in the meaning or delivery of speech or everyday communications. Do you think language quirks are helpful in showing your emotions and ideas? Do they contribute to the message you want to pass? Do slangs affect the quality or credibility of your speech? If so, how can you improve it?


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