RE: Do you have presentation skills? by Ehsan Honary |
| Hi James,
Thanks for your interest. Yes indeed we have Presentation Skill Training Materials on offer and I am positive that it addresses all of the points you raised. Indeed the course is geared ... |
RE: Do you have presentation skills? by MrT |
| Hi James
I suggest you contact the admin here for more information on their courses. they might be able to help you in looking for it.
Good luck |
Do you have presentation skills? by James Creen |
| Do you have any training materials on presentation skills and assertiveness skills. I would be particularly interested in presentation skills since many people just learn how to present on the job and... |
RE: Call centre training module by Kelly |
|
also include something on talking. as most operators/agents go very fast without listening to what the customer has to say or are not courteous enough. they should be taught with Phone Manners.
&nb... |
RE: 60 mins training by SteveJobz |
| I also think the way Mind Gym structures the sessions are interesting. I have used them quite often in training. Its full of ideas. |
RE: 60 mins training by Peter Reed |
| I think your best bet is to pick the most relevant topics for the session and just focus on them. No point to touch on every topic for the sake of it. Instead pick the most important topic and then ex... |
RE: Call centre training module by MrT |
| Hi Colourtune,
I think the age group is an important factor to consider for example being a bit more formal with older people as a sign of respect. I agree with you on cultrurakl differences and the ... |
RE: Gantt chart by Daniel |
| Fabtrainer, I dont know if you have checked Wiki yet or not, good basic explanation on there. Also here is a good tutorial on how to make Gantt charts with Excel.
Good luck |
Gantt chart by Fabtrainer |
| Hi everyone, I am in the middle of designing a management course and would like to add a Gantt chart to the materials, the problem is i know very little about it and i definitely dont know how to make... |
RE: Call centre training module by colourtune |
| Posted By Training_Guru on 27 Aug 2008 10:48 AM
Hi Colourtune
i agree with what others said. The following topics are also useful when designing a call centre training course:
Assertiveness... |