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Questions?


FAQ on Soft Skills Training Materials

FAQ: About Products

 

ABOUT PRODUCTS

# Are you planning to provide more courses?
# What does each training course material include?
# What version or formats are supported?
# Can I edit the course materials?
# Can I mix your content with my own to make it more focused?
# Why so much emphasis on quality?
# Can I deliver a one-day course over multiple days?
# Can I brand the product with my own organisation’s name or my own logo on it?
# What are the main features of training course materials?
# Who buys from you?
# What would I gain by using your Training Materials? I can always develop my own.
# I modified the script notes in MS Power Point. Can I view them in MS Word or PDF format?
# I just registered on your site, but did not receive a verification code?
# I have changed my email address. What should I do to receive the newsletter in my new email?
# How do I opt in or out of newsletter?

Are you planning to provide more courses?

Absolutely! We have a variety of courses in the pipeline and they will be made available on a regular monthly basis. Please check back soon for more exciting courses designed with customers’ needs and requests in mind. You can tell us what you need by filling this form.

REGISTER and receive products updates.


What does each training course material include?

Each package contains the following:

  • Specific course guideline
  • General guide on methodology and best practices
  • Slides
  • Course workbook
  • Script/Course notes
  • Handouts
  • Exercises
  • Course outline
  • Recommended readings
  • ... and other resources such as feedback forms, certificate of achievement, etc.

Find out more about what is included in each Training Materials Product.


What version or formats are supported?

All editable material comes in two versions: Office 2003 and Office 2007 / Office 2010. When you order training materials from us, the collection of files that you receive contain both versions in separate folders. The course materials are designed using Office 2010 which are backward compatible with Office 2007. They are also converted to Office 2003 for those who prefer to use this version instead. Documents are in MS Word and slides are in MS PowerPoint.

If you are interested in editing our training materials, you can use any of the available versions such as Office 2003, 2007 or 2010. If you use Office 2010, you can take advantage of all the editing functionality that the software provides, however using Office 2010 is not a requirement and you can use other versions to edit the content as well.

Microsoft has released a software update for those who use Office 2003, so they can also edit the new image compositions such as "Smart Art" right there in Office 2003 without the need for later versions. If you are using Office 2003, you are advised to use a free upgrade from Microsoft to view MS 2007 files with MS 2003  which allows you to edit the content more efficiently.


Can I edit the course materials?

Certainly. You receive unlocked source files such as Word and Power Point that you may use to edit or even export to any other format of your choice. Our intention is to make it easy for you to use the content and we believe the more accessible the digital content, the easier it is to use it.


Can I mix your content with my own to make it more focused?

Yes you can. You receive the Training Materials in editable form and the generous license allows you edit the content as you wish. However, you are not allowed to sell the combined training material directly to other trainers or training organisations who would then use it to deliver the training.


Why so much emphasis on quality?

We think obtaining training materials is all about saving time. If you have to go through a myriad of locks to access the content or simply receive a few slides and no comprehensive detail on how to run the course, then you have to spend your own precious time to make the course deliverable. We believe this defies the point of purchasing training materials and you might be better off making your own course from scratch.

This is why we think obtaining cheap or low quality training materials would not help any customers who seriously want to grab a course and quickly prepare to meet the demands of the market. It would be simply a waste of money as you have to spend time improving the content yourself. Instead, we believe in quality at affordable prices. We think very hard to make sure that a customer can quickly prepare to deliver a course within days of purchasing the material by going through detailed instructions on how to run the course, how to pace it and to deliver in such a way to leave a positive impact on delegates.

This is our passion and we are constantly using your feedback combined with our experience to improve the design of our training materials so you can spend a minimum amount of time to prepare for them. Find out more about our training materials design process.


Can I deliver a one-day course over multiple days?

All courses contain a number of well defined sessions. Each session has a specific objective, theory and appropriated exercises to make sure delegates learn the skills during the course. You can easily deliver a course over multiple days by selecting a sub-set of the sessions included in the course. Since the courses comes in an editable format, this is extremely easy to setup based on your needs and delegates.


Can I brand the product with my own organisation’s name or my own logo on it?

We offer one of the most generous licenses in the market. You can add your own logo and brand the content based on your own organisation’s policies.


What are the main features of training course materials?
  • Comprehensive package contains all you need to deliver a course
  • Your right to customise, edit and modify the content as you desire
  • The license lets you mix and match the source material with your own content and use it for distribution to your delegates
  • Print-on-Demand ready
  • Unlimited reprinting rights
  • Unlimited number of users
  • Receive all source files in Office 2010, 2007 & 2003
  • Stylish design makes these courses stand out from the competition
  • Easily explain complex topics using elegant illustrations, graphs and diagrams included with each course
  • Buy and download in minutes for rapid delivery

Who buys from you?

Our products are bought by a wide range of professionals form various industries. In particular, you can greatly benefit from our products if you are a freelance trainer, HR training manager, training agency, staff manager, trainer, consultant, educational teacher, researcher, manager or facilitator. We cater for all sizes, from single freelance trainers, to SMEs (Small to Medium Enterprises) to large multi-national organisations. Please see testimonials to see what our customers think.


What would I gain by using your Training Materials? I can always develop my own.

By buying Training Materials, you get a head start in your design life cycle. Due to the generous licence we offer, you can easily modify the content and enhance it based on your own needs. At such affordable prices you gain a tremendous amount of time rather than spending your own resources to develop training materials. In addition, we can leverage our expertise in these domains and you can take advantage of freshly researched material thought based on the latest training methodology and accelerated learning principles. In short, we are simply here to save you time and we make careful decisions when designing the product to make sure the content can be picked up by a trainer quickly so it can be delivered to clients as rapidly and as effortlessly as possible.


I modified the script notes in MS Power Point. Can I view them in MS Word or PDF format?

Yes. You can export the MS Power Point slide notes to a MS Word document and you can also save the MS Word as PDF if you have PDF conversation software installed. For MS 2007/2010 you can use their free downloadable Save as PDF feature.

To export the notes in MS PowerPoint to MS Word, use the following instructions:

  • Open the slide in MS Power Point
  • Select Menu->Publish->Create Handouts in MS Word
  • A dialog window appears that you can use to select a desired layout used to export the notes to MS Word.
  • Press OK. This will generate a MS Word file which you can use as script. This may take several minutes and the fall size can be large.

I just registered on your site, but did not receive a verification code?

When you register on our site, you will receive an email which contains a link to confirm your email address. It also contains a verification code. You can use the link or the verification code to complete your registration. If you have not received this email, it is likely that it has ended up in your junk mail or spam folder. Please check to make sure it is not there. To receive a new verification email, please register again.


I have changed my email address. What should I do to receive the newsletter in my new email?

The best way to manage these options is to register on our site. The newsletter is sent to the email you use at registration. If you have changed your email, simply login to the site and click on your username displayed at the top of the page to go to your account page. Here, you can set your new email address as well as other details. You can also opt in or out of receiving the newsletter. See below.


How do I opt in or out of newsletter?

Go to Your Account > Manage Services and subscribe or unsubscribe to the newsletter accordingly. To go to Your Account, login to the site and click on your username which appears at the top of the page.



FAQ: E-Commerce and Ordering

 

E-COMMERCE AND ORDERING

# How are the course materials shipped?
# What happens when I order?
# Do you offer a discount if I buy more products?
# Will I receive anything in the post?
# I just ordered a product using Google Checkout, but I did not receive the download immediately?
# I just ordered a product but haven't received anything? How long does it take to receive the emails?
# Can you send me an invoice? Do you accept Bank to Bank transfer?
# Can I send you funds internationally? I don't have access to my company credit cards, how can I pay?
# What currency will I be charged in?
# My Internet connection is slow. Do I get a chance to download again?
# My credit card / debit card is not listed in the form. How can I order?
# I don’t have an account with Google Checkout or PayPal. How can I pay?
# I am in a large organisation and want to buy products from you. I don’t have access to our company’s Google Checkout or PayPal accounts. Can I pay over the phone?

How are the course materials shipped?

Once you purchase a product, you will receive emails with download instructions which means you can access the products immediately.


What happens when I order?

Once payment is processed, you will receive emails with instructions and links to download the products immediately.


Do you offer a discount if I buy more products?

Because we value our customers, we offer an attractive discount when you purchase several products in a single transaction. For details please see training packages.


Will I receive anything in the post?

No, the Training Materials are delivered to you digitally. You will receive an email with instructions on how to download the products.


I just ordered a product using Google Checkout, but I did not receive the download immediately?

When you purchase through Google Checkout for the first time, Google will create a new account for you automatically. To make sure you can track the order, Google sends you a confirmation email which you MUST read and confirm your email account before the transaction can go through. Before this email is confirmed no money is transferred and so the order is not yet complete. This is important since the product will be sent to this email and the need for email confirmation eliminates any potential errors due to email misspelling.

Upon completion, you will immediately receive the products. This system is set up by Google Checkout to protect the customers when buying online. Depending on which country you order from, sometimes you may have to simply wait up to a couple of hours before Google completes its checks and the order is successfully processed.


I just ordered a product but haven't received anything? How long does it take to receive the emails?

If your payment processing has been successful and exchange of money has actually taken place, you will immediately receive an email with instructions on where and how to obtain the products. If you have not received the emails, either the payment has not gone through successfully or the emails have ended up in your spam. Please check your spam folder and see if you have received the emails. If you have not received any email from us and you are sure the payment has been processed, please contact support and we will assist you.


Can you send me an invoice? Do you accept Bank to Bank transfer?

Certainly. We support BACS in the UK and can also accept funds internationally (see below). Please contact support with the list of products you are interested in and we will send you an invoice and instructions on how to transfer the funds. Once funds are received, we will send you the download links for products you have purchased.


Can I send you funds internationally? I don't have access to my company credit cards, how can I pay?

The easiest and fastest way to obtain the products is by using credit cards either directly or through PayPal and Google Checkout. However, we also support Bank to Bank fund transfer. The most common standard is to use SWIFT which is internationally recognised. Please contact support and let us know what products you are interested in and we will send an invoice to you which includes further instructions on how to make SWIFT transactions. You need to contact your bank in regard with making SWIFT transfers to obtain further details. Once funds are received, we will send you the download links for products you have purchased.


What currency will I be charged in?

The payment processing is handled via Google Checkout or PayPal and as a result you will only pay in your local currency. When you go to the checkout, before the final payment is processed, Google Checkout or PayPal convert the shopping basket's total price in Pounds Sterling to your local currency using the  latest conversion rates. This is handled automatically and it is very easy to follow.


My Internet connection is slow. Do I get a chance to download again?

Once you purchase a product, you receive a download link that is active for a specific amount of time. You can resume downloading even if you are disconnected from the net during your download attempts. If you expect to get many disconnections, we recommend that you use a third-party download manager which will optimise your download experience. In any case, if you were still unable to download the files, you should contact support and we will assist you.


My credit card / debit card is not listed in the form. How can I order?

Please review the credit card processing obtions available to you. If you still need assitance, please contact support.


I don’t have an account with Google Checkout or PayPal. How can I pay?

To pay online, all you need is your credit card details and an email. You need an email to track your online transactions as well as being able to receive the products you buy from Skills Converged after the payment is processed.

You can pay using your credit card directly by following these instructions.

For your convenience, apart from standard credit-card processing, we also support PayPal and Google Checkout processing which make it incredibly easy to purchase goods online. You only need to open an account once and use your own account to purchase anything from that point onwards. They also provide payment protection when you spend online so you can have a peace of mind when shopping.

You just need an email to open an account with them which will not take more than a couple of minutes. For instructions see Google Checkout buyer guidelines and PayPal buyer guidelines.

When you want to purchase the first time, an online form is provided to you where you need to enter your credit card details securely and proceed with the transaction.

With these systems, the process is quite straight forward and since you only have to set them up once, it will increase your productivity when buying anything else online that support these systems.


I am in a large organisation and want to buy products from you. I don’t have access to our company’s Google Checkout or PayPal accounts. Can I pay over the phone?

We process orders through our online website as everything is handled automatically and securely. You still need to receive the products through an email anyway, so we think this is the easiest system to use. If you are in an organisation without access to their accounts, you may use the following options as used by our customers in this particular situation:

  • Use your own PayPal or Google Checkout account and then put the cost as expense for your accounts department.
  • Use your credit card details and your email and quickly open an account with either PayPal or Google Checkout. Then claim the payment back from your organisation.
  • If none of the above is possible, ask your accounts to send us a purchase order. We can then invoice your accounts department and use BACS or other bank-to-bank transaction systems to process the payment. Remember, this process may naturally take longer as it is handled manually and may have several security checks imposed by banks.


FAQ: Legal Matters

 

LEGAL MATTERS

# What are the terms of use?
# Where can I obtain privacy policy?
# Can I translate the training materials into another language?
# Can I use your free content?
# Is your e-commerce system secure?
# Do you record my credit card details?
# Can I use the course material in my own slides and workbooks? Can I add my own content to your training materials?

What are the terms of use?

For comprehensive terms please look at terms & conditions.


Where can I obtain privacy policy?

Please view Privacy Policy for details.


Can I translate the training materials into another language?

You can translate the content into a language of your choice for delivery to your delegates and your clients in a training environment. Fair exclusions exist, such as, you can’t produce derivative products that compete with the original. For more details, see terms & conditions.


Can I use your free content?

The free training exercises are provided to you as published on the site. You can use them to enhance your courses. We appreciate if you link back to us as a reward and motivation for us to continue updating the free section. If you wish to republish our free content on your blog or site, please contact support to get advice on the procedure.


Is your e-commerce system secure?

We use PayPal and Google Checkout payments processing systems which are industry leaders and use secure SSL transactions for safe online shopping.


Do you record my credit card details?

Your credit card details are not stored on our system in any way to protect your privacy and security when purchasing online.


Can I use the course material in my own slides and workbooks? Can I add my own content to your training materials?

Yes indeed. We aim to make your life easier. You can use the content as you wish, print and copy them as many times as you like for your delegates, your organization or even your training agency. All we ask is that you do not sell the content for profit to others.

If you are not sure what your account department needs to know or still have questions about this process, please don’t hesitate to contact support.

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