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	Communication Skills This course is designed to accommodate two types of delegates with optional content that are provided. Some content are ideal for delegates who already know each other and are perhaps working as a team and want to enhance their inter-communication skills. A difference set of optional content is designed for those delegates who don’t know each other and are looking forward to improve their general communication skills with colleagues, clients, managers and employees. The course is full of many group exercises encouraging delegates to put what they have learned to use several times from different angles until they fully learn the skills and can use them naturally when necessary.
	Leadership Skills This intensive long course prepares the delegates for demanding leadership roles necessary in today’s competitive world. The course emphasises on many emotional skills required for a leader, who must have vision, know how to manage stakeholders, boost the team’s moral, manage risk, exploit opportunities, spot trends and create a creative & motivating environment for the team to work in. This course contains many group exercises that encourage delegates to practice leadership skills and learn how to handle a variety of common situations found while managing others.
	Project Management This course teaches the delegates the art of being in the middle; how to handle people, stakeholders, resources, budget, assistants, technical issues, etc. A project manager must be able to handle all aspect of a project’s development and must see way into the future. This extensive course teaches the delegates about standard techniques such as critical path planning, Gantt charts, planning & scheduling, etc. as well as team management, team leading, team building and emotional skills required for a successful project manager. The course contains many practical interactive exercises designed to facilitate the transfer of skills to the delegates.
	Team Building This highly interactive course introduces participants to the core principles of team building and team work including effective communication skills, problem solving skills, the value of cooperation in teams and many others. Team Building course offered by Skills Converged is both entertaining and educational and takes advantage of modern efficient teaching methods to maximise knowledge transfer.
	Giving Feedback This course helps delegates provide effective feedback and, learn how best to receive feedback and encourage information transfer. Delegates learn the techniques by exploring good and bad examples and understand how to formulate their statements for best results. This is an interactive course with a variety of exercises in each session and contains all the necessary materials to run.
	Creativity & Innovation This course contains a variety of modern proven techniques to systematically teach delegates on creativity and the nature of innovation. The techniques are accompanied with carefully designed exercises that help the delegates, even those who think they are not creative, to become better at finding novel and original solutions to problems. Comprehensive instructions on how to run the course are provided along with extra exercises to extend the duration of the course based on your delegate’s specific needs and the time available for training.
	Negotiation Skills This course teaches the delegates the art of negotiation. It covers core principles of negotiation in a variety of situations such as business to business negotiations, sales negotiations, product presentations, office negotiations, etc. It is packed with step-by-step guides, exercises, role plays and case studies along with comprehensive trainer notes that help trainers to quickly pick up this course and deliver it. Detailed content and optional exercises also allow you to extend the course to 1.5 days if you wish.
	Coaching Skills This course contains a range of topics on modern coaching principles and covers areas such as the structure of your conversations, strategy & mentality, active listening techniques, several questioning methods, the GROW model, human behaviour, motivational conversations, giving feedback or praise and many other relevant topics. The course is full of exercises, scenarios and case studies with example conversations. Delegates will go through many group exercises to learn the art of asking the right questions and providing guidance & coaching.
	Motivation, Persuasion & Creativity As the title suggests, this course contains three distinct areas. Delegates get to systematically perform self-examination to define what they want to achieve in life and get motivated as a result. Delegates also learn how to become more creative and use novel tools to boost their creative mind. This skill is useful in many areas in everyday life, but it also helps them to become more creative about what they want to achieve in life which fits nicely with the motivation part of the course. The course also covers persuasion techniques, confidence boosting exercises and basics of NLP all provide with many interactive exercises.

	Emotional Intelligence The course on Emotional Intelligence (EI) teaches the delegates a set of core skills to become better at managing themselves and others. Emotional skills can easily come to distinguish individuals from the rest and lead them to a much more rewarding and successful life. This course covers all the fundamental competencies within EI and by using extensive and elaborate exercises, prepares the delegates to face the real life issues armed with the new emotional and practical skills.
	Advanced Emotional Intelligence: Personal Skills This course follows on from Emotional Intelligence focusing on personal skills and competencies such as self-awareness, self-motivation and self-management. Delegates go through case studies and example conversations and become aware of many behavioural traits which help them understand themselves and others better. The course is highly interactive and is designed to encourage conversations among delegates to further understand alternative points of view and learn the full implications of certain negative behaviours and thought patterns that hinder growth.
	Time Management This course teaches the delegates on all aspects of time management, productivity and planning to get the most from everything they do. Using the latest methodologies and technological trends, the course covers many proven systems and processes that can be employed for personal or professional life that would deliver productivity boost immediately. Delegates will learn how to correctly use their digital calendar system, how to delegate, how to plan, how to review and how to quickly get rid of tasks to reduce their impact on their mental productivity.
	Presentation Skills Many delegates learn how to present from others and are not systematically thought on the art of presenting. The result is the common death-by-power-point which we see in many business or sales presentations. This course contains many guidelines with lots of examples of good and bad slide designs. In addition to slides, a presenter needs to know how to capture an audience. The course contains many exercises for delegates to learn the art of public speaking.
	Decision Making This course contains a variety of useful and practical techniques and tools that delegates can use to master the art of decision making. It covers topics such as choosing options, analysing implications of taking these options and deciding in groups. In addition, delegates are also introduced to fundamental decision making principles and associated philosophical implications of these principles which further prepares them to use the tools discussed in the course correctly. Each technique is accompanied with examples and exercises for maximum knowledge transfer.
	Body Language Part 1 This highly visual course on body language contains a large number of illustrations that describe various important body language cues. The gestures are organised into a number of logical sessions covering different aspects of communication. The course contains a series of practical exercises to help delegates in mastering body language.
	Body Language Part 2 This course follows on from Body Language Part 1. This course has been designed with the same style going through a number of gestures cards explaining various body language signals. It focuses on power, politics, intimidation, handling difficult people, meeting in groups, presentations, public speaking and similar topics. Many elaborate illustrations are provided that clearly show the body language and help the delegates to practice these gestures. Exercises and practical are provided to increase the retention rate among delegates.
	Assertiveness Skills This course helps the delegates to understand how to express themselves assertively in order to get what they want. In particular they will learn the differences between aggressive and assertive behaviour, correct body language, what to say to get results, how to request, how to criticise and how to boost their confidence. The course contains a large number of practical exercises designed to increase the retention of the skills delegates learn in this course.
	NLP Core Skills This introductory course to NLP (Neuro Linguistic Programming) covers the fundamental principles and techniques used by NLP practitioners and helps the delegates to quickly understand what NLP is all about. It contains many exercises, thought experiments and group practicals that enables the delegates master the skills during the course. The workbook contains all the NLP exercises in detail, so delegates can practice them after the course as they wish. This course is followed by intermediate and advanced courses for those who are interested to learn more.
	Report Writing This course covers the full life cycle of writing texts such as reports, technical texts, business documents, emails, and similar content. It includes many aspects of report writing such as preparing materials, structuring, presentation, using clear English, persuasion techniques and so on. It is packed with examples of good and bad text to facilitate both processes of training and learning. All guidelines are followed by exercises to help delegates learn the skills during the course.
	Anger Management The anger management course is not only for those who suffer from excessive habitual anger, although they will certainly benefit from the information provided. This course aims to help people improve their communication skills, handle difficult situations, practice assertiveness, manage their frustration or temper and control their emotions more easily. Effectively it can also act as Temper Management course.
	Personal Impact This course trains delegates to increase their presence and learn how to project a high-impact personality. Personal impact is not a single skill; it is a set of skills that must be mastered together in line with improving attitude. This course contains many exercises addressing these skills individually and in isolation and later in combination with each other in more demanding environments. As usual, the course comes complete with comprehensive trainer notes, workbooks, exercises, course guidelines and other related resources.

	Customer Service Skills This course covers many aspects of customer service skills with an abundance of case studies, scenarios and sample conversations that help the delegates to understand what to say and how to say it to get maximum results. In particular, bad examples of customer services greatly help people to understand what should not be done. Delegates learn how to handle complaints, aggressive customers, demanding customers and many other situations encountered daily professionally and unemotionally.
	Sales Skills Sales Skills course is a comprehensive course aimed not only at salespeople but all those involved in the process of selling. This includes producers, suppliers and buyers. This course focuses on the psychology behind trading, the importance of effective communication in successful selling, the generation of loyal, returning customers, traditional and modern selling techniques, sales pitch structure and delivery, overcoming objections, the art of persuasion and the significance of ethical selling. Apart from specific exercises covering each section of the course, bite size activities have also been included to encourage optimal learning.
	Telephone Skills In this course delegates will learn the essential points about telephone skills and how to handle customers and colleagues professionally and efficiently. This course provides delegates with effective solutions and practical tips in dealing with challenging phone communications. This course is suitable for anyone who uses phone as part of their everyday job including helpdesk or call centre staff. The course contains many examples, scenarios, bad conversations and exercises to help delegates quickly understand these concepts. Comprehensive guidelines and course notes are provided for trainers so they can pick up the course quickly.

	Train the Trainer Delivery Skills This course prepares individuals in becoming outstanding trainers and deliver effective and memorable courses. The 3 day course, prepares trainers interested to enhance their delivery skills to take advantage of established training methodologies such as Accelerated Learning. The course contains comprehensive instructions, exercises, home assignments, assessments and demonstrations to prepare delegates efficiently in a short space of time. In addition, this course allows you to become fully familiar with courses provided by Skills Converged and learn the best way to deliver them.
	Interview Skills The interview skills course contains comprehensive materials on the full life cycle of an interview. Delegates will learn about a variety of topics such as making conversations, answering common interview questions, body language, facial expressions, clothing, understanding the interviewer’s mentality and objectives, making good impression and so on. The course contains many example conversations as well as practical exercises designed to progressively help the delegates to get better at a variety of skills needed in an interview.
	Diversity Management This course helps delegates to appreciate the benefits of diversity. The course covers two main areas; awareness and skills. Awareness allows delegates to learn about others, their way of life and how diversity can benefit their organisation. Skills help them to increase the quality of their interaction with others, minimise confrontations, deal with inappropriate behaviour and express correct body language. The course contains a variety of exercises, including some as optional exercises, to allow tutors to customise the course based on their specific needs.
	Performance Management In this course delegates learn how to handle appraisal meetings to provide feedback and support for employees. Delegates learn how to coach, how to communicate effectively, how to help others to set goals in line with business objectives and how to motivate them to operate at peak performance. The training materials contain many exercises that will help the delegates learn the skills during the course.
	Stress Management The stress management course covers a range of required soft skills to master the art of productivity. Topics include time management, people skills, exercises, motivation, diet, influence techniques, mentality, assertiveness and so on. This course if full of exercises and practicals which are presented after each topic is explored. A great emphasis has been placed on changing the mentality of a stressed person which is usually the main source of the hectic unhappy life a delegate might be experiencing.